Frontline Compliance Configurator (Comply365)

MBTA; Boston (MA); Hybrid; USD 85,000 - 110,000; Part time

Benefits offered by this job

Hybrid work schedule

Office in Boston

Public transit benefits

Job summary

The MBTA is implementing a portable, field-accessible safety resource solution for frontline workers using Comply365, with mobile devices for field teams in a hybrid office setting.

This is a term-limited contractor role in Boston requiring in-office presence at least two days per week, focused on configurations, metadata taxonomies, and publishing workflows to enable safe, compliant mobile access for frontline staff.

Qualifications

• Bachelor’s degree in communications, organizational psychology, business, or related field.
• 3+ years configuring and performing system administration tasks for document management or COTS software.
• Experience designing metadata taxonomies and publication workflows for regulated content.
• Experience with BA teams, requirements traceability, and UAT.
• Excellent communication and facilitation across business and technical teams.

Responsibilities

• Design and implement system configurations in Comply365 under guidance.
• Build and maintain modular content structures, metadata schemas, permissions, and publishing rules.
• Configure smart forms, user views, and mobile delivery by frontline roles.
• Migrate content from PDFs/paper to mobile-optimized delivery.
• Participate in stakeholder interviews to understand vision.
• Collaborate with Analysts to validate workflows and requirements.
• Coordinate with Comply365 vendor consultants on design and rollout.
• Work with Accessibility, UX, and IT teams on UI design and integration.
• Partner with IT for SSO integration and data model alignment.
• Use PureIntel to design dashboards tracking access, compliance, and usage trends.
• Support KPI reporting through data models with the compliance team.
• Help define testing scenarios, conduct testing, and validate requirements.
• Act as ambassador for product and end users, promoting adoption and surfacing insights.
• Coordinate with contractors, outreach staff, MBTA stakeholders.

Skills

System configuration

Metadata taxonomy design

User empathy

Communication skills

Analytical mindset

Requirements traceability

Cross-functional collaboration

Education

Bachelor's degree in communications/organizational psychology/business

Tools

Comply365

DocuNet

PureIntel

ProAuthor

SharePoint

MS Office

Power Platform

REST/SOAP APIs

Visio

Job description

The MBTA is implementing a portable, field-accessible safety resource solution for frontline workers using Comply365, with mobile devices for field teams in a hybrid office setting.

This is a term-limited contractor role in Boston requiring in-office presence at least two days per week, focused on configurations, metadata taxonomies, and publishing workflows to enable safe, compliant mobile access for frontline staff.