Hybrid Client Support Specialist - Multi-Channel

Orion; Lehi (UT); Hybrid; USD 29,000 - 40,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

Disability coverage

401(k) plan

Paid parental leave

Pet benefits

Student loan repayment

Job summary

Orion is seeking a Client Support Representative to serve clients via phone, chat, and cases, guiding them through core workflows with reliable, clear communication.

You will maintain case documentation, progress inquiries, and ensure timely updates in Salesforce while aiming for first-contact resolution and strong customer satisfaction. Hybrid work requires on-site presence several days weekly near a Orion office location.

Qualifications

• Minimally a high school diploma; bachelor’s degree preferred.
• Experience in customer service or technology support preferred.
• Less than one year of experience.

Responsibilities

• Serve as frontline point of contact for client inquiries across phone, chat, and case channels.
• Provide training, guidance, and best practices to help clients navigate workflows and platform topics.
• Troubleshoot entry-level workflows, platform navigation issues, feature questions, and data-related inquiries.
• Maintain schedules and support queue coverage across required channels.
• Own Priority 1 and aged cases to completion with timely Salesforce updates.
• Strive for first-contact resolution and minimize unnecessary transfers.
• Maintain complete case documentation meeting internal quality standards.
• Stay up to date on platform updates, release notes, and required certifications.
• Identify opportunities to simplify client workflows or improve documentation.
• Collaborate with peers and leaders to support coordinated client outcomes.

Skills

Client-centric

Effective communication

Innovation

Technical proficiency

Time management

Work collaboratively

Education

High school diploma

Bachelor's degree preferred

Tools

Salesforce

Job description

Orion is seeking a Client Support Representative to serve clients via phone, chat, and cases, guiding them through core workflows with reliable, clear communication.

You will maintain case documentation, progress inquiries, and ensure timely updates in Salesforce while aiming for first-contact resolution and strong customer satisfaction. Hybrid work requires on-site presence several days weekly near a Orion office location.