Hybrid Front Desk & Bartender — Craft Cocktails

Hotel Royal Oak; Royal Oak (MI); Hybrid; USD 23,000 - 34,000; Full time

Benefits offered by this job

Hourly base pay + tips

Accrued PTO

Job summary

Hotel Royal Oak in Royal Oak, MI blends front desk duties with high-energy beverage service in a unique hospitality setting. You will welcome guests, manage reservations, and guide them through local recommendations while delivering crafted cocktails in our Hi-Fi Lobby and Vinyl Room.

The role requires experience in guest service and bartending, strong communication, and the ability to work evenings, weekends, and holidays. Enjoy a dynamic environment that values personality and guest connection.

Qualifications

• Experience in guest service and bartending is preferred.
• Experience handling cash and POS systems is ideal.
• Knowledge of spirits, beer and wine is beneficial.

Responsibilities

• Welcome and check guests in and out of the hotel.
• Manage reservations, payments and guest accounts.
• Answer phones, texts and guest questions.
• Assist with room assignments and reservation changes.
• Handle guest concerns confidently and professionally.
• Provide recommendations for Royal Oak and the surrounding area.
• Communicate with housekeeping, maintenance and hotel leadership.
• Monitor hotel activity and help maintain a safe, welcoming environment.
• Keep the lobby and guest-facing spaces organized and presentation-ready.
• Help create memorable guest experiences instead of simply completing transactions.
• Prepare beer, wine, spirits and craft cocktails.
• Follow cocktail recipes, specifications and build standards.
• Provide knowledgeable and engaging bar service.
• Maintain proper pours and responsible alcohol service.
• Set up, stock and break down bar areas.
• Maintain clean and organized bar stations.
• Handle Toast POS transactions and guest tabs.
• Monitor liquor, mixers, garnishes and bar supplies.
• Assist with bar prep and restocking.
• Help maintain the atmosphere and energy of our bar and lounge spaces.

Skills

Guest service

Bartending

Cash handling

POS systems

Communication

Problem solving

Multitasking

Attention to detail

Punctuality

Evening availability

Independence

Toast POS

PMS systems

Tools

Toast POS

PMS systems

Job description

Hotel Royal Oak in Royal Oak, MI blends front desk duties with high-energy beverage service in a unique hospitality setting. You will welcome guests, manage reservations, and guide them through local recommendations while delivering crafted cocktails in our Hi-Fi Lobby and Vinyl Room.

The role requires experience in guest service and bartending, strong communication, and the ability to work evenings, weekends, and holidays. Enjoy a dynamic environment that values personality and guest connection.