Hybrid Front Desk Agent and Overnight Supervisor

Four Seasons Hotels and Resorts; Houston (TX); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive Salary

Excellent Training and Development

Complimentary Accommodation at other 四

Job summary

Four Seasons Hotels Ltd in Houston seeks an Overnight Front Desk Supervisor to manage the front desk during the overnight shift 2-3 shifts per week and support day staff. You will oversee Front Office, Reservations, Housekeeping, Concierge, Valet, and Telephone policies, respond to guest requests with personalized touches, and ensure maximum satisfaction while following hotel policies.

Two years experience preferred.

Qualifications

• Excellent reading, writing and oral proficiency in English.
• 1-2 years previous Front Desk Supervisor experience preferred.

Responsibilities

• Create daily operations report detailing resort activities.
• Tour the hotel and monitor all departments to ensure standards and guest satisfaction.
• Handle guest relocations and resolve issues with hospitality and professionalism.

Skills

English proficiency

Front Desk Supervisor experience

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About the location:

A lone star welcome in the country’s capital of southern cool. We can’t wait to welcome you to Houston, the country’s capital of southern cool, where urban sophistication meets bold Texas hospitality. Gather where business deals get done, friends and family reconnect and celebrities and athletes make their home. After a day exploring our city, unwind at our rooftop pool oasis, enjoy the ultimate in entertainment at our Topgolf Swing Suites, indulge and pamper at The Spa and our Krigler perfumery boutique and savour flavourful dishes from Chef Partner Richard Sandoval at Toro Toro and Bayou & Bottle.

About the role

Responsible for managing the activities at the Front Desk during the overnight shiftfor 2-3 shifts per week and working as Front DeskAgentthe other shifts of the week. Ensures communications and follow-up with day shift on any problems, guestrequestsorspecial requirements. Supervising the entire hotel during the overnight shift and being familiar with all Front Office, Reservation, Housekeeping, and Concierge, Valet Parking and Telephone policies and procedures. Responds to a wide variety of guest requests by accurately assessing theguestneeds and requests and then adding personal recommendations and touches to achievemaximumcustomer satisfaction whilecomplying withall Four Seasons’ policies.

What you will do

1. Create daily operations report with relevant information that is taking place around the Resort.

2. Frequentlytoursthe hotel andmonitorsthe activities of all other departments. Monitors their activities toassurethat standards are being met, staff is beingsupportedand guest needs are being met.

3.Personallyhandlesall guest relocations according to established guidelines.

1. Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests inan accurateandtimelymanner. Interaction withguestwill be in person and by phone.
2. Reviews late arrivals, next dayearly arrivals and departures to plan for the next day’s activities.Coordinatesarrivals, departures, and billing requirements. Blocks rooms for arrivals and ensures any discrepancies are resolved. Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups.
3. Assures that all financial and credit procedures are followed.When taking a shift at the desk,followsup on credit problems. Reviews all paid-outs, rebates, Petty Cash disbursements and Direct Billings. Checks cashiers’ work atendof shift to ensure all transactions are reconciled with proper approvals and endorsements.

7.Takes actionin all matters related to the safety, security, satisfaction and well-being of hotel guests and employees without requiring special direction. Responds swiftly and effectively in any hotel emergency or safety situation.

1. Checksguestin and out in an efficient and friendly manner, using guestnamewhenever possible.Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered toguestroom.Issues correct keys to the guest. Checks out guest at end of stay.Ascertains guest satisfaction, collects keys, posts latechargesand presentsbilltoguest.Settles bill accurately through credit card or cash transaction.

What you bring

• Excellent reading, writing and oral proficiency in the English language.

• One to two years previous Front Desk Supervisor experience preferred.

What we offer:

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Complimentary Accommodation at other Four Seasons Hotels and Resort
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals

Schedule & Hours:

• This is a full-timerole and is required to work overnight shifts, two to three nights per week.

Four Seasons is an Equal Opportunity, Affini.... To access the ‘EEOC is The Law’ Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal