Director of Housekeeping

Four Seasons Hotels and Resorts; New York (NY); On-site; USD 125,000 - 135,000; Full time

Benefits offered by this job

Salary range: $125,000 - $135,000

Performance Based Annual Incentive (10

401k with company matching

Medical, Dental and Life Insurance

Travel discounts

Free shift meal

Dry cleaning of uniforms

Career development

Job summary

Four Seasons Hotels and Resorts in New York seeks a Director of Housekeeping to uphold the highest standards while driving efficiency across operations.

You will lead a team in Rooms Division, manage payroll within budget, and ensure compliance with safety and luxury resort standards. The role requires extensive leadership experience and a passion for guest satisfaction in a city setting.

Qualifications

• Minimum 4 years of management experience in Rooms Division, two years in Housekeeping and Laundry.
• Must have working knowledge of computers and systems; hotSOS, REX, ADP and Birchstreet experience preferred.
• Proven ability to schedule staff and complete payroll records and reports within budgeted guidelines.
• Fluency in English is required for this location; Spanish bilingualism preferred.

Responsibilities

• Work closely with contract companies and seasonal workforce to ensure delivering quality product and meeting Four Seasons Hotels and Resorts standards.
• Ability to resolve guest interactions with high levels of hospitality and professionalism; accommodate special requests when possible.
• Responsible for processing payroll and adhering to budgeted labor standards.
• Monitor and control inventory and divisional expenses such as uniforms, linens, guest supplies, cleaning supplies and contract services.
• Interview and select staff; supervise, mentor and evaluate performance; maintain staff morale and productivity.
• Participate in regular staff meetings to communicate hotel policies and changes and improve guest satisfaction.

Skills

Housekeeping management

Payroll handling

Staff scheduling

Customer service

English fluency

Spanish language (preferred)

Tools

hotSOS

REX

ADP

Birchstreet

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A Manhattan landmark on Billionaires’ Row. Experience five-star, New York hotel living in our modern-deco landmark designed by famed architect I.M. Pei. Located on “Billionaires’ Row” at the city’s most prestigious address between Park Avenue and Madison Avenue, you’re just steps from Central Park and Madison Avenue shopping. Come and unwind in our sun-filled suites (some of the largest in Manhattan), take in the unparalleled city and park views, and experience serenity and luxury high above Manhattan’s exhilarating whirlwind.

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A Manhattan landmark on Billionaires’ Row. Experience five-star, New York hotel living in our modern-deco landmark designed by famed architect I.M. Pei. Located on “Billionaires’ Row” at the city’s most prestigious address between Park Avenue and Madison Avenue, you’re just steps from Central Park and Madison Avenue shopping. Come and unwind in our sun-filled suites (some of the largest in Manhattan), take in the unparalleled city and park views, and experience serenity and luxury high above Manhattan’s exhilarating whirlwind.

About The Role

The Director of Housekeeping ensures that the highest standards are consistently met while promoting efficiencies and productivity in all aspects of the operations. Also Serves as a Hygiene Office to ensure that the entire resort and residences operations are in compliance with the LWC safety standards.

What You Will Do

• Work closely with contract companies and seasonal workforce to ensure delivering quality product and meeting Four Seasons Hotels and Resorts standards.


• Ability to resolve customer complaints and handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.


• Responsible for processing payroll and adhering to budgeted labor standards.


• Responsible for monitoring and controlling inventory and divisional expenses such as uniforms, linens, guest supplies, cleaning supplies and contract services.


• The ability to interview and select job applicants as well as effectively supervise, discipline, mentor and give performance evaluations for employees and convey clear instructions and guidance to staff and establish working relationships that attain a high level of effective employee morale.


• The ability to participate in regular staff meetings to keep employees informed of hotel policies and changes as well as ways to increase guest satisfaction and service standards.

What You Will Bring

• Minimum 4 years of management experience in Rooms Division, two years experience in Housekeeping and Laundry, previous Department Head experience preferred. Local 6 Union experience preferred.


• Must have working knowledge of computers and systems, previous hotSOS, REX, ADP and Birchstreet experience preferred.


• A proven record of being able to schedule staff and complete payroll records and reports in accordance with budgeted guidelines.


• Thorough knowledge of luxury resort standards preferred.


• Fluency in English is required for this location and this job requires applicants to have current work authorization in the in the United States. Prefer bilingual in Spanish.

What We Offer

• Salary range: $125,000 - $135,000 annually


• Eligible for Performance Base Annual Incentive Plan (10% Target)


• 401k participation with company matching program


• Competitive Benefits: Medical, Dental and Life Insurance


• Complimentary Discounted travel with discounted F&B and Spa Services at Four Seasons Hotels and Resorts Worldwide.


• Free shift meal prepared by the culinary team


• Complimentary dry cleaning of uniforms


• Be yourself and become a member of a work family that cares about you and invests in your development.


• Master your craft here and abroad!


• Employee engagement at all levels; Where your thoughts and ideas are not only heard but actioned.

Schedule & Hours:

• This is a full-time position.


• A successful candidate will have a flexible schedule, and the ability to work morning, afternoon and evening shifts, weekends, and holidays.

Applicants will be responsible for obtaining or will currently hold proper work authorization for the country in which the position is located.

Four Seasons is an Equal Opportunity, Aff... Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the ‘EEOC is The Law’ Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

Four Seasons is an Equal Opportunity, Aff... Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the ‘EEOC is The Law’ Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal