Hybrid Forward Deployed AI Engineer, Triage & Bots

AssemblyAI, Inc.; New York (NY); Hybrid; USD 115,000 - 135,000; Full time

Benefits offered by this job

Equity grants

100% employer-paid benefits

401k match

Job summary

AssemblyAI is growing quickly and hiring a Forward Deployed Engineer for the Triage team. You will own a book of customer accounts up to $50K per year, diagnose integration issues, and build and run agents that handle our first line of customer contact.

This role is hybrid and requires residence within commuting distance of our NYC office. You will work mainly in Slack with customers and our Engineering and Research teams, building and iterating on agents, and turning customer feedback into

Qualifications

• 2+ years in a technical, customer-facing role (solutions engineering, technical support, developer relations, or software development). We'll consider 1 year for someone with a strong solutions background.
• Proficiency in at least one programming language. Python preferred; other languages considered.
• Daily use of coding agents like Claude Code or Codex, with real projects shipped using them. You manage context across long tasks and check agent output before it reaches a customer.
• Experience with REST APIs, and the ability to read and debug customer code
• Strong written communication. Most of this job happens in Slack.
• Ability to hear a customer use case and map it to what our API can do

Responsibilities

• Own your accounts. Be the technical owner for customers spending up to $50K a year. Diagnose integration issues, unblock them fast, and spot accounts that are ready to grow. Route commercial and pricing conversations to our Portfolio team.
• Build and manage agents. We run internal agents for customer support and operations, including our customer-facing chat agent, which you'll help bring back online. You'll iterate on these agents, build new ones, and own their quality.
• Turn escalations into fixes. When our chat agent can't resolve something, it escalates to you. Solve the customer's problem, then fix the agent so it handles that case next time.
• Close the loop with Engineering and Research. File bugs and feature requests with enough evidence to act on, and turn what customers tell you into product changes.
• Improve our docs and SDKs. Fix what's confusing customers at the source.

Skills

Solutions engineering

Technical support

Developer relations

Software development

Python

REST APIs

Written communication

Claude Code

Codex

Tools

Claude Code

Codex

Job description

AssemblyAI is growing quickly and hiring a Forward Deployed Engineer for the Triage team. You will own a book of customer accounts up to $50K per year, diagnose integration issues, and build and run agents that handle our first line of customer contact.

This role is hybrid and requires residence within commuting distance of our NYC office. You will work mainly in Slack with customers and our Engineering and Research teams, building and iterating on agents, and turning customer feedback into