Hybrid Financial Strategy Analyst – Growth & Analytics

Zendesk, Inc.; Madison (WI); Hybrid; USD 75,000 - 113,000; Full time

Job summary

Zendesk, Inc. in Madison, WI seeks a Financial Analyst for GTM Finance & Strategy to advise on strategy with CX and cross-functional teams. You will model financial scenarios, forecast headcount for CX cost centers, and deliver concise management dashboards.

Responsibilities include month-end closes, forecasting, and acting as finance partner for purchases and hires, while driving process improvements and providing actionable insights to executives.

Qualifications

• Bachelor’s degree in Economics, Business, Finance, Accounting, or a related field.
• 1+ years of relevant professional experience in finance or related disciplines.
• Experience with financial planning software (Adaptive preferred) and data analysis tools (e.g., SQL).

Responsibilities

• Partner with CX and cross-functional teams to advise on strategy, monitor costs, and communicate critical financial developments.
• Manage headcount forecasting processes for CX cost centers, ensuring accuracy and timely updates.
• Perform month-end financial close, forecasting, and prepare management reports.
• Serve as Finance & Strategy point of contact for purchase and hiring requisitions; drive process improvements.

Skills

Financial modeling

Excel

Google Sheets

Communication

Collaboration

Attention to detail

Education

Bachelor's degree in Economics/Business/Finance/Accounting

Tools

SQL

Adaptive

Job description

Zendesk, Inc. in Madison, WI seeks a Financial Analyst for GTM Finance & Strategy to advise on strategy with CX and cross-functional teams. You will model financial scenarios, forecast headcount for CX cost centers, and deliver concise management dashboards.

Responsibilities include month-end closes, forecasting, and acting as finance partner for purchases and hires, while driving process improvements and providing actionable insights to executives.