Financial Analysis & Strategy Analyst

Zendesk, Inc.; Kentucky; Hybride; USD 75 000 - 113 000; Plein temps

Avantages offerts par ce poste

Hybrid work schedule

Résumé du poste

Zendesk, Inc. is seeking a Financial Analyst for GTM Finance & Strategy to partner with CX and cross-functional teams, advising on strategy, monitoring costs, and communicating financial developments.

You will manage headcount forecasting for CX cost centers and deliver clear financial summaries for executive audiences. The role requires strong modeling skills, advanced Excel/Sheets proficiency, and the ability to drive end-to-end processes in a hybrid work environment.

Qualifications

• Bachelor’s degree in Economics, Business, Finance, Accounting, or a related field.
• Minimum of 1 years of relevant professional experience in finance or related disciplines.

Responsabilités

• Partner with CX and cross-functional teams to advise on strategy, monitor costs, and communicate developments.
• Perform month-end close, forecasting, and prepare management reports.
• Drive process improvements and support ad hoc financial analyses aligned with evolving business priorities.

Connaissances

Financial modeling

Excel

Google Sheets

Cross-functional collaboration

Communication

Problem solving

Attention to detail

Formation

Bachelor’s degree in Economics/Business/Finance/Accounting

Outils

SQL

Adaptive

Description du poste

Job Description Financial Analyst, GTM Finance & Strategy

What you'll be doing

Partner with CX and cross-functional teams to advise on strategy, monitor costs, and communicate critical financial developments. Use financial modeling and innovative analytics to enhance understanding of Zendesk’s Customer Success organization and identify opportunities to increase value. Manage headcount forecasting processes for CX cost centers, ensuring accuracy, reconciliation, and timely updates through collaboration with business partners. Facilitate decision-making by preparing clear financial summaries and delivering insights through impactful presentations. Perform month-end financial close, forecasting, and prepare management reports related to financial results. Serve as a Finance & Strategy point of contact and approver for purchase and hiring requisition processes. Drive process improvements and support ad hoc financial analyses aligned with evolving business priorities.

What you bring to the role

Strong financial modeling skills with advanced proficiency in MS Excel and Google Workspace (Sheets, Slides). Excellent time management and prioritization skills; able to work independently and collaboratively. Proactive ownership of tasks with the ability to follow through end-to-end, raising relevant questions or seeking guidance when needed. Demonstrated critical thinking and problem-solving abilities with close attention to detail. Effective communicator comfortable presenting complex information to various audiences, including executives. High emotional intelligence with proven success partnering across matrixed organizations.

Basic Qualifications

• Bachelor’s degree in Economics, Business, Finance, Accounting, or a related field.
• Minimum of 1 years of relevant professional experience in finance or related disciplines.

Preferred Qualifications

• Experience with financial planning software (Adaptive preferred).
• Familiarity with SQL or other data analysis tools.

Where We Work

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The US annualized base salary range for this position is $75,000.00-$113,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.

Company Overview

The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

Equal Opportunity and Inclusion

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law.

We are an AA/EEO/Veterans/Disabled employer.

If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [e-mail] with your specific accommodation request.

Our Mission

Zendesk is on a mission to simplify the complexity of business and make it easy for companies and customers to create connections. Our customer experience software unlocks the power of billions of interactions, enabling businesses to build rich, meaningful relationships with their customers.

What’s it like to work here?

Our offices reflect the global cities we call home, and have spaces for collaboration, quiet, and events. With our hybrid approach, you’ll experience flexibility and connection, collaboration, and learning with your team.

All official Zendesk communications are conducted through "@zendesk.com" email addresses.

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