Hybrid Finance Customer Service Specialist | Bonus Eligible

Wintrust Financial Corporation; Northbrook (IL); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical Insurance

Dental

Vision

Life insurance

Disability Insurance

Parental Leave

EAP

401(k) with company match

FSA

Stock Purchase Plan

Critical Illness Insurance

Accident Insurance

Transit Benefits

Banking Benefits

Job summary

FIRST Insurance Funding, a subsidiary of Wintrust, provides premium finance services and related agency solutions. It offers competitive pay, benefits, and opportunities for growth across 175+ bank locations, with a promote-from-within culture.

As a Customer Service Representative, you will handle incoming calls and chats, resolve issues, research transactions, and enter or modify Check-By-Phone payments.

Qualifications

• 1+ year of customer service experience.
• High school diploma or equivalent; some college preferred.
• Basic computer skills in Word/Excel & Internet.

Responsibilities

• Answer incoming calls and web chats; assist customers and resolve issues.
• Research and analyze transactions and other account issues.
• Enter or modify Check-By-Phone payments.

Skills

Customer service

Interpersonal skills

Basic computer skills

Communication

Education

High school diploma or equivalent

Some college preferred

Job description

FIRST Insurance Funding, a subsidiary of Wintrust, provides premium finance services and related agency solutions. It offers competitive pay, benefits, and opportunities for growth across 175+ bank locations, with a promote-from-within culture.

As a Customer Service Representative, you will handle incoming calls and chats, resolve issues, research transactions, and enter or modify Check-By-Phone payments.