Contact Center Rep. 1

Wintrust Financial Corporation; Northbrook (IL); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical Insurance

Dental

Vision

Life insurance

Disability Insurance

Parental Leave

EAP

401(k) with company match

FSA

Stock Purchase Plan

Critical Illness Insurance

Accident Insurance

Transit Benefits

Banking Benefits

Job summary

FIRST Insurance Funding, a subsidiary of Wintrust, provides premium finance services and related agency solutions. It offers competitive pay, benefits, and opportunities for growth across 175+ bank locations, with a promote-from-within culture.

As a Customer Service Representative, you will handle incoming calls and chats, resolve issues, research transactions, and enter or modify Check-By-Phone payments.

Qualifications

• 1+ year of customer service experience.
• High school diploma or equivalent; some college preferred.
• Basic computer skills in Word/Excel & Internet.

Responsibilities

• Answer incoming calls and web chats; assist customers and resolve issues.
• Research and analyze transactions and other account issues.
• Enter or modify Check-By-Phone payments.

Skills

Customer service

Interpersonal skills

Basic computer skills

Communication

Education

High school diploma or equivalent

Some college preferred

Job description

As one of the largest premium finance companies in the country, FIRST Insurance Funding provides full premium finance services, plus additional services built specifically for agencies. We pride ourselves on the variety of incentive programs, services, and technology we offer. This not only helps grow the agents, brokers, and companies we partner with, but also helps them better serve their clients. FIRST Insurance Funding is a subsidiary of Wintrust, a financial services company with more than $66 billion in assets.

Why join us?

An award-winning culture! We are rated a Top Workplace by the Chicago Tribune (past 8 years) and Employee Recommended award by the Globe & Mail (past 6 years) Competitive pay and discretionary or incentive bonus eligible Comprehensive benefit package including medical, dental, vision, life, a 401k plan with a generous company match and tuition reimbursement to name a few Family-friendly work hours With 175+ community bank locations, we offer opportunities to grow and develop in your career Promote from within culture

Why join this team?

We have a culture that encourages an entrepreneurial spirit We offer multiple opportunities for development and upward mobility

What You'll Do:

As a Customer Service Representative, you will be responsible for answering incoming calls/web chats and assisting customers by providing information or resolving issues. Researching and analyzing transactions and other account issues. Entering or modifying Check-By-Phone payments

Qualifications:

1+ years customer service experience - ability to work 10:00am to 7:00m shift Prior call center or finance experience is preferred High school diploma or equivalent, some college preferred Basic computer skills, PC, Microsoft Word/Excel & Internet Excellent interpersonal skills and the ability to effectively interact with people of all skill levels and diverse backgrounds

Benefits:

• Medical Insurance
• Dental
• Vision
• Life insurance
• Accidental death and dismemberment
• Short-term and long term Disability Insurance
• Parental Leave
• Employee Assistance Program (EAP)
• Traditional and Roth 401(k) with company match
• Flexible Spending Account (FSA)
• Employee Stock Purchase Plan at 5% discount
• Critical Illness Insurance
• Accident Insurance
• Transportation and Commuting Benefits
• Banking Benefits
• Pet Insurance Compensation:

The estimated hourly salary range for this role is $17.31 to $22.60 along with eligibility to earn an annual bonus. Actual salaries may vary based on several factors, such as a candidate's qualifications, skills, and experience.

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From our first day in business, Wintrust has been proud to serve a variety of unique communities and people from all walks of life. To build a company that reflects the communities we serve, we believe that fostering a unique and inclusive workplace where everyone feels valued and empowered to succeed will support our ongoing success.

Wintrust Financial Corporation, including community banking and financial services subsidiaries, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.

Wintrust provides community and commercial banking, specialty finance and wealth management services, delivering the sophisticated solutions of a large bank through a relationship-focused approach built from our community banking roots.

Wintrust may collect personal information from you in connection with the application process. Wintrust complies with the California Consumer Privacy Act of 2018, and its policy may be found here Click here for Equal Opportunities.