Hybrid Field Services Senior Manager (IT Leader)

NTT DATA, Inc.; Irving (TX); On-site; USD 89,000 - 119,000; Full time

Job summary

NTT DATA Services in Irving, TX, is seeking a Senior Manager, Field Services to lead a global IT team and drive service delivery excellence. This hybrid role requires strong leadership, client engagement, and a focus on CSAT and SLA performance.

You will oversee staffing, training, and process standardization while maintaining cost efficiency and delivering high-quality support to client locations.

Qualifications

• 5+ years IT leadership experience
• 3+ years IT/technical experience
• ITIL certification

Responsibilities

• Direct the Field Service Team to achieve SLA and CSAT.
• Monitor SLA performance and drive CSI programs.
• Conduct daily plan of day calls with regional technicians.
• Develop personnel and manage onboarding/offboarding.
• Deliver program quality and manage delivery costs.

Skills

Leadership

Client engagement

Team development

Communication

Strategic planning

Education

Bachelor's degree or equivalent

Tools

Excel

Project Management

ITIL Certification

Job description

NTT DATA Services in Irving, TX, is seeking a Senior Manager, Field Services to lead a global IT team and drive service delivery excellence. This hybrid role requires strong leadership, client engagement, and a focus on CSAT and SLA performance.

You will oversee staffing, training, and process standardization while maintaining cost efficiency and delivering high-quality support to client locations.