Hybrid Field Service Advocate: Veteran Support

STRUCTION SOLUTIONS; Minneapolis (MN); Hybrid; USD 55,000 - 75,000; Full time

Job summary

STRUCTION SOLUTIONS in Minneapolis, MN seeks a Field Service Representative to provide complex non-medical case management and resource coordination for wounded, ill, and transitioning Marines and their families. You will conduct face-to-face interviews and travel regionally as needed, linking clients with federal, state, VA, caregiver, education, employment, and community resources.

This role requires independence, strong interpersonal skills, and precise documentation in MCWIITS.

Qualifications

• High school diploma or equivalent required; bachelor’s degree preferred.
• At least two years of field coordination, case management, veteran support, benefits navigation, social services, transition support, or resource coordination experience.
• Ability to work independently and remote from direct daily supervision.
• Strong interpersonal, negotiation, oral communication, and written documentation skills.
• Valid driver’s license and ability to travel regionally as required.
• U.S. work authorization; CAC/MCEN access as required.

Responsibilities

• Provide complex non-medical case management and resource coordination for regional caseload.
• Conduct face-to-face interviews and support within geographic area, including urgent travel when required.
• Coordinate with VA transition teams, patient advocates, caregiver resources, education/employment supports, nonprofit partners, and Government stakeholders.
• Support TDRL/PDRL follow-up and 120-day post-EAS transition needs as assigned.
• Document all contacts and case activity in MCWIITS within required timeframes.
• Maintain travel readiness, Government communication discipline, and confidentiality.

Skills

Case management

Field coordination

Veteran support

Communication

Resource navigation

Education

High school diploma or equivalent

Bachelor’s degree preferred

Tools

MCWIITS

Job description

STRUCTION SOLUTIONS in Minneapolis, MN seeks a Field Service Representative to provide complex non-medical case management and resource coordination for wounded, ill, and transitioning Marines and their families. You will conduct face-to-face interviews and travel regionally as needed, linking clients with federal, state, VA, caregiver, education, employment, and community resources.

This role requires independence, strong interpersonal skills, and precise documentation in MCWIITS.