Veteran Resource Advocate - Field Case Manager

STRUCTION SOLUTIONS; Seattle (WA); Hybrid; USD 50,000 - 75,000; Full time

Job summary

STRUCTION SOLUTIONS is seeking a Field Service Representative to provide complex non-medical case management and resource coordination for wounded, ill, and injured Marines and families in the Seattle region. The role includes face-to-face interviews, urgent travel, and collaboration with VA teams, caregiver resources, and government partners.

Ideal candidates will have a high school diploma, 2+ years in case management or veteran support, strong communication skills, and valid driver’s license.

Qualifications

• High school diploma or equivalent required; bachelor’s degree preferred.
• At least two years of field coordination, case management, military/veteran support, benefits navigation, social services, or transition support.
• Ability to work independently and remotely from direct daily supervision.
• Strong interpersonal, negotiation, oral and written communication skills.
• Valid driver’s license and ability to travel regionally as required.
• U.S. work authorization; citizenship may be required for government system access.
• Ability to complete background/security processing and CAC/MCEN access as required.
• Ability to complete Privacy Act, HIPAA, information security training.
• Strong written documentation skills; documentation in MCWIITS or similar systems.
• Commitment to confidentiality, professionalism, and respect for Marine Corps culture.

Responsibilities

• Provide complex non-medical case management and resource coordination for assigned regional caseload.
• Conduct face-to-face interviews and support within the assigned geographic area, including urgent travel.
• Coordinate with VA transition teams, caregiver resources, education/employment supports, nonprofits, and government partners.
• Support TDRL/PDRL follow-up and 120-day post-EAS transition needs as assigned.
• Document all contacts and case activity in MCWIITS within required timeframes, including 72-hour documentation expectations.
• Maintain travel readiness, government communications discipline, and confidentiality.

Skills

Interpersonal skills

Negotiation

Oral communication

Written communication

Travel readiness

Education

High school diploma

Bachelor's degree preferred

Job description

STRUCTION SOLUTIONS is seeking a Field Service Representative to provide complex non-medical case management and resource coordination for wounded, ill, and injured Marines and families in the Seattle region. The role includes face-to-face interviews, urgent travel, and collaboration with VA teams, caregiver resources, and government partners.

Ideal candidates will have a high school diploma, 2+ years in case management or veteran support, strong communication skills, and valid driver’s license.