Field Service & Veteran Resource Manager (Hybrid)

STRUCTION SOLUTIONS; Jacksonville (NC); Hybrid; USD 42,000 - 65,000; Full time

Job summary

STRUTION SOLUTIONS is seeking a Field Service Representative to provide complex non-medical case management and outreach support for wounded, ill, and injured Marines and veterans. You will conduct face-to-face interviews, coordinate with VA teams and partners, and document all activities in MCWIITS with strict timelines.

The role requires regional travel, a valid driver’s license, and U.S. work authorization.

Qualifications

• Minimum qualification: high school diploma or equivalent; preferred bachelor’s degree.
• Strong interpersonal, negotiation, and written documentation skills.
• Ability to work independently and travel regionally as required.
• Valid driver’s license and U.S. work authorization are required.

Responsibilities

• Provide complex non-medical case management and resource coordination for designated caseload.
• Conduct face-to-face interviews and support within the assigned geographic area, including travel as needed.
• Coordinate with VA transition teams, patient advocates, caregiver resources, and Government partners.
• Support follow-up for TDRL/PDRL and post-EAS transition needs.
• Document all contacts and case activity in MCWIITS within required timeframes.

Skills

Interpersonal skills

Negotiation

Oral communication

Written documentation

Travel readiness

Independence

Education

High school diploma or equivalent

Bachelor’s degree preferred

Job description

STRUTION SOLUTIONS is seeking a Field Service Representative to provide complex non-medical case management and outreach support for wounded, ill, and injured Marines and veterans. You will conduct face-to-face interviews, coordinate with VA teams and partners, and document all activities in MCWIITS with strict timelines.

The role requires regional travel, a valid driver’s license, and U.S. work authorization.