Hybrid Federal IT Program Manager — Communications Support

ITC Federal, LLC; Falls Church (VA); Hybrid; USD 120,000 - 150,000; Full time

Benefits offered by this job

Health, Dental & Vision

401(k)

Tuition reimbursement

Flexible Spending Account (FSA)

11 paid federal holidays

3 weeks' Paid Time Off

Job summary

ITC Federal, LLC is seeking a Program Manager to lead communications support for EOIR in Falls Church, VA. The role is hybrid, with 3 days onsite and 2 days remote, and requires obtaining a DOJ Public Trust clearance.

You will oversee a large IT services contract, manage VoIP, VTC and IT systems operations, and supervise a team across multiple sites to ensure reliability, security, and performance. Strong leadership and federal contracting experience are essential.

Qualifications

• Bachelor's degree plus 10+ years of IT program/project management experience, including 5+ years managing federal IT services contracts of similar size and scope.
• PMP required; ITIL v4 Foundation preferred.
• Active DOJ Public Trust or ability to obtain; prior DOJ experience strongly preferred.

Responsibilities

• Serve as the primary point of contact with the Government for overall contract performance.
• Oversee a team of approximately 55 resources supporting networking, VoIP, audio/visual, asset management and onsite Tier 2 support at EOIR locations.
• Oversee program budget, burn rate, and invoicing accuracy; forecast staffing and funding needs and flag variances early.
• Enforces work standards, establishes contractor schedules, supervises contractor personnel, and communicates policies and goals.
• Coordinate daily, weekly, and long-range work assignments and support requirements with team leads.
• Develop and maintain strategy maps that align program activities to organizational objectives.
• Identify opportunities for process improvement and implement best practices.
• Foster a team environment dedicated to the mission of the agency.

Skills

Program management

Federal contracts

PMP

Communication

Team leadership

Budget management

Education

Bachelor's degree in IT or related field

Tools

VoIP

VTC

ITIL

Job description

ITC Federal, LLC is seeking a Program Manager to lead communications support for EOIR in Falls Church, VA. The role is hybrid, with 3 days onsite and 2 days remote, and requires obtaining a DOJ Public Trust clearance.

You will oversee a large IT services contract, manage VoIP, VTC and IT systems operations, and supervise a team across multiple sites to ensure reliability, security, and performance. Strong leadership and federal contracting experience are essential.