Hybrid Exchange & SaaS Support Engineer

Yoh Services LLC; Fort Mill (SC); Hybrid; USD 68,000 - 96,000; Full time

Benefits offered by this job

Medical, Prescription, Dental & Vision

Health Savings Account (HSA)

Life & Disability Insurance

401K Retirement Savings Plan

Direct Deposit & weekly epayroll

Referral Bonus Programs

Certification and training

Job summary

Yoh is seeking an Exchange & SaaS Support Engineer to manage end-user support for Exchange Online, Outlook, Teams, OneDrive, and Box. This contract-to-hire role in Fort Mill, SC, hybrid work arrangement, focuses on license administration, policy troubleshooting, mailbox management, and automation through PowerShell.

Applicants should have 2+ years in Microsoft app support, experience with Box and OneDrive, and familiarity with ServiceNow.

Qualifications

• 2+ years of end-user support for Microsoft apps (Outlook, Teams).
• 2+ years Box administration and end-user troubleshooting.
• 1–2 years ServiceNow experience.
• 1–2 years OneDrive administration.
• 1+ year PowerShell scripting for automation.

Responsibilities

• Provide Tier 2 end-user support for Messaging and SaaS tools (Exchange Online, Outlook, Teams, OneDrive, Box).
• Support Microsoft 365 account and license administration.
• Apply and troubleshoot Microsoft Teams policies.
• Mailbox maintenance and access management.
• Support message archiving, retrieval, and deletion.
• Troubleshoot end-user collaboration and messaging issues.
• Create and maintain process and environment documentation.
• Support and develop ServiceNow ticket automation.
• Create/modify PowerShell scripts to automate tasks.
• Collaborate with other teams to resolve issues.
• Participate in on-call rotations.

Skills

Outlook

Microsoft Teams

Box administration

ServiceNow

OneDrive

PowerShell scripting

Troubleshooting

Customer service

Exchange Online

Microsoft 365 admin

Mailbox management

Licensing administration

Tools

PowerShell

Job description

Yoh is seeking an Exchange & SaaS Support Engineer to manage end-user support for Exchange Online, Outlook, Teams, OneDrive, and Box. This contract-to-hire role in Fort Mill, SC, hybrid work arrangement, focuses on license administration, policy troubleshooting, mailbox management, and automation through PowerShell.

Applicants should have 2+ years in Microsoft app support, experience with Box and OneDrive, and familiarity with ServiceNow.