Hybrid EVV & Bilingual Utilization Clerk

Inland Respite, Inc.; Corona (CA); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

Dental insurance

Vision insurance

Paid time off

401(k) with employer match

Mileage reimbursement

Training & development

Career growth opportunities

Supportive team environment

Job summary

Inland Respite, Inc. in Corona, CA is seeking a Utilization Clerk (Bilingual - Spanish Required) for a full-time hybrid role.

You will monitor EVV activity, assist families and Respite Care Providers with the Family Room and WellSky platforms, and ensure data integrity and compliance with HIPAA. Responsibilities include generating utilization reports, supporting front desk operations, and helping develop policies to improve workflows.

Qualifications

• High school diploma or GED required; associate degree or college coursework preferred.
• 1+ year administrative, scheduling, or data-entry experience, preferably in healthcare or human services.
• Comfortable handling sensitive information in compliance with HIPAA.
• Strong attention to detail, accuracy, and accountability.
• Proficient with Microsoft Office, cloud systems, and EHR platforms.
• Excellent verbal and written communication skills.
• Bilingual in English and Spanish (required).
• Valid driver's license, auto insurance, and reliable transportation.

Responsibilities

• Troubleshoot software and technical issues related to EVV systems.
• Provide feedback to leadership on technology upgrades and vendor changes.
• Monitor daily and weekly EVV compliance for clients and providers.
• Generate reports on utilization trends; identify and follow up on issues.
• Collect signatures to maintain EVV documentation compliance.
• Train and support families and Respite Care Providers in system use.
• Assist users with navigating the Family Room portal and WellSky platform.
• Process shifts adjustments, clock-in/out corrections, and schedule edits.
• Support front desk operations as needed.
• Collaborate with Care Advocacy on utilization concerns.
• Help develop policies and improve workflows to ensure compliance.

Skills

Bilingual: English, Spanish

Microsoft Office

EHR platforms

HIPAA compliance

Attention to detail

Data entry

Verbal and written communication

Time management

Education

High school diploma or GED

Associate degree or coursework preferred

Tools

Family Room portal

WellSky platform

Cloud systems

Job description

Inland Respite, Inc. in Corona, CA is seeking a Utilization Clerk (Bilingual - Spanish Required) for a full-time hybrid role.

You will monitor EVV activity, assist families and Respite Care Providers with the Family Room and WellSky platforms, and ensure data integrity and compliance with HIPAA. Responsibilities include generating utilization reports, supporting front desk operations, and helping develop policies to improve workflows.