Hybrid Event Data & Registration Specialist

FIRST; New York, Northern (NY, KY); Hybrid; USD 57,000 - 66,000; Full time

Benefits offered by this job

Medical, Dental & Vision (HDHP + HSA)

401 (k)

Flexible Spending Accounts

Employee Assistance Program

Life, Disability & Pet Coverages

Wellness Stipend

Headspace, Teladoc, Maven, Rocket Lawy

Aura Identity Theft Protection

Discretionary Bonus

Global opportunities: NYC, London, etc

Job summary

FIRST is a leading global brand experience agency delivering Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. We support over 37,000 events annually and work with Fortune 500 clients across multiple sectors.

Location is hybrid with three NYC office days (subject to change). The Attendee Data Coordinator will manage attendee registration data, develop and test online registration and communications, generate lists, and assist planners before and during

Qualifications

• 1-2 years of Attendee Data Management and Event Technology including entry level meeting planning and coordination.
• Advanced knowledge of Microsoft Excel.
• Prior experience with event platforms such as Cvent, StarCite, Eventbrite, etouches or other registration website platforms is a plus.
• The individual must be comfortable assisting clients over the phone in navigating registration websites, so prior experience as a customer support or help desk representative is preferred.
• Able to manage multiple projects simultaneously.
• Good written and oral communication skills at all levels.
• Flexible and willing to work outside of normal business hours (evenings, weekends) and travel when required to be on-site at events.

Responsibilities

• Manage registration for high-volume in-person, hybrid, and virtual events.
• Database management to ensure data consistency, accuracy, and generate lists and analyses.
• Develop, edit, test, and manage online registration and event communications (save-the-dates, invitations, reminders, confirmations, surveys).
• Assist attendees and stakeholders with registration questions.
• Handle confidential attendee data following compliance guidelines (PII).
• Generate attendee lists on request.
• Respond to client emails within SLAs.
• Coordinate outreach to attendees for required information (transportation, accommodations, data points).
• Print name badges, signage and related materials as needed.
• Pack, order, and ship event supplies; maintain a shipping grid.
• Manage post-event attendee reporting.
• Provide pre-event and on-site support; travel as needed.
• Support other department members with mailings, onsite assistance, and ad hoc projects.

Skills

Advanced Excel

Registration platforms

Customer support

Project management

Communication skills

Education

Bachelor's Degree

Tools

Cvent

StarCite

Eventbrite

etouches

Job description

FIRST is a leading global brand experience agency delivering Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. We support over 37,000 events annually and work with Fortune 500 clients across multiple sectors.

Location is hybrid with three NYC office days (subject to change). The Attendee Data Coordinator will manage attendee registration data, develop and test online registration and communications, generate lists, and assist planners before and during