Hybrid Escrow Specialist – Mortgage Servicing & Insurance

ADP, Inc.; Providence (RI); Hybrid; USD 52,000 - 62,000; Full time

Benefits offered by this job

Parking Stipend

Paid Time Off

Retirement Options

Flexible Work Hours

Education Reimbursement

Onsite Fitness Classes

Job summary

RIHousing in Providence, RI is seeking a dynamic Escrow Representative to join our Loan Servicing Department in a hybrid in-office role. You will be responsible for accurate filing, maintenance, disbursement, and reconciliation of escrowed and non-escrowed accounts and for escrow analyses that protect investor and insurer interests.

The ideal candidate has at least three years in mortgage servicing (two in escrow administration), understands federal and state mortgage policies, and demonstrates

Qualifications

• Minimum three years of mortgage servicing experience with at least two years in escrow administration.
• Knowledge of federal, state, and investor mortgage policies and regulations.
• Understanding of mortgage servicing systems and vendor reporting systems.
• Strong analytical and problem-solving skills with attention to detail.
• Bilingual ability preferred (Spanish or Portuguese).

Responsibilities

• Perform escrow quality control for taxes, hazard insurance, and mortgage insurance on new loans.
• Conduct escrow analyses and communicate payment adjustments to borrowers.
• Run annual analyses, update records, and issue borrower notices.
• Monitor property and flood insurance compliance.
• Submit upfront mortgage insurance premiums on time.
• Review mortgage insurance waiver requests per HPA and guidelines.
• Process and reconcile tax bills, insurance premiums, and mortgage insurance premiums.
• Investigate and resolve account discrepancies.
• Communicate with borrowers and vendors to ensure timely information flow.
• Provide customer service via phone, mail, and in-person while meeting standards.
• Support servicing ops with special projects and peak workload coverage.

Skills

Mortgage servicing

Escrow administration

Analytical skills

Detail-oriented

Bilingual (Spanish/Portuguese)

Job description

RIHousing in Providence, RI is seeking a dynamic Escrow Representative to join our Loan Servicing Department in a hybrid in-office role. You will be responsible for accurate filing, maintenance, disbursement, and reconciliation of escrowed and non-escrowed accounts and for escrow analyses that protect investor and insurer interests.

The ideal candidate has at least three years in mortgage servicing (two in escrow administration), understands federal and state mortgage policies, and demonstrates