Hybrid Escrow & Mortgage Servicing Specialist

Rihousing; Providence (RI); Hybrid; USD 52,000 - 62,000; Full time

Benefits offered by this job

Parking stipend

Paid time off

Education reimbursement

Onsite fitness classes

Flexible work hours

Job summary

RIHousing provides housing solutions in Rhode Island and seeks an Escrow Representative in Providence. You will manage escrow filings, maintenance, disbursement, and reconciliations for escrowed and non-escrowed accounts with a focus on insurance-related activities.

This hybrid position supports face-to-face collaboration in our Loan Servicing team. You will interact with borrowers and service providers, perform timely analyses, adjustments, and maintain investor/insurer compliance.

Qualifications

• Minimum three years of mortgage servicing experience with at least two years in escrow.
• Knowledge of federal, state, and investor mortgage policies and regulations.
• Strong analytical and problem-solving abilities; detail-oriented and deadline-driven.

Responsibilities

• Perform escrow quality control by reviewing tax, hazard insurance, and mortgage insurance line setup on new loans.
• Conduct escrow analyses and communicate payment adjustments to borrowers.
• Run annual analyses, update records, and issue borrower notices.
• Monitor insurance compliance (homeowners, flood, condo) to meet investor requirements.
• Submit upfront mortgage insurance premiums accurately and on time.
• Review mortgage insurance waiver requests under applicable laws and guidelines.
• Process and reconcile tax bills, insurance premiums, and mortgage insurance premiums.
• Investigate and resolve account discrepancies; document findings clearly.
• Communicate with borrowers, tax providers, and insurance vendors to ensure timely information flow.
• Provide customer service via phone, correspondence, and in‑person interactions while meeting servicing standards.
• Support operations with special projects, backup coverage, and peak workload flexibility.

Skills

Mortgage servicing

Escrow administration

Analytical skills

Bilingual (Spanish/Portuguese)

Tools

Mortgage servicing software

Vendor reporting systems

Job description

RIHousing provides housing solutions in Rhode Island and seeks an Escrow Representative in Providence. You will manage escrow filings, maintenance, disbursement, and reconciliations for escrowed and non-escrowed accounts with a focus on insurance-related activities.

This hybrid position supports face-to-face collaboration in our Loan Servicing team. You will interact with borrowers and service providers, perform timely analyses, adjustments, and maintain investor/insurer compliance.