Hybrid Escalations Response Specialist - Finance

U.S. Bank; Owensboro (KY); Hybrid; USD 33,000 - 44,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

Life insurance

Disability insurance

Parental leave

401(k)

Paid vacation

Paid holidays

Adoption assistance

Sick leave

Job summary

U.S. Bank is seeking an Executive Response Specialist to thoroughly investigate and respond to escalations related to Retail Payment Solutions. You will work with Compliance, Legal, and other teams to craft a comprehensive resolution and communicate outcomes to customers, calling cardmembers when needed.

The role requires strong communication skills, a high school diploma, and 3–5 years of related experience, including customer service. A hybrid schedule with in‑office days is offered.

Qualifications

• High school diploma or equivalent
• Three to five years of related experience
• Minimum 18 months of customer service experience
• Strong written, verbal and interpersonal communication skills
• Basic knowledge of all assigned products and policies

Responsibilities

• Research and respond to escalations across Retail Payment Solutions
• Call cardmembers to diffuse escalations
• Write letters/emails notifying customers of resolution
• Coordinate with Compliance, Legal, Disputes and other teams to satisfy directives
• Stay up to date on bank policies and regulatory requirements

Skills

Customer service

Communication skills

PC skills

Policy knowledge

Job description

U.S. Bank is seeking an Executive Response Specialist to thoroughly investigate and respond to escalations related to Retail Payment Solutions. You will work with Compliance, Legal, and other teams to craft a comprehensive resolution and communicate outcomes to customers, calling cardmembers when needed.

The role requires strong communication skills, a high school diploma, and 3–5 years of related experience, including customer service. A hybrid schedule with in‑office days is offered.