Early-Stage Collections Specialist

TEKsystems; United States; Hybrid; USD 48,712,000 - 57,859,000; Full time

Job summary

TEKsystems in Pensacola, FL is seeking a beginner-to-early-career professional to manage and collect on delinquent Consumer Loan and Credit Card accounts (1–30 days past due). The role emphasizes compliant financial counseling, problem solving, and maintaining members' financial well-being as you resolve account issues.

The position is contract and hybrid based in Pensacola, with a pay rate of $17.00 per hour.

Qualifications

• Experience in a high-volume call center preferred.
• Ability to manage both inbound and outbound calls using an auto-dialer system.
• Experience handling early-stage collections (1 to 30 days delinquent).
• Proficiency with MS Office applications including Excel, Word, and Outlook.

Responsibilities

• Manage delinquent consumer loan and credit card accounts 1–30 days past due.
• Provide financial counseling and identify repayment options.
• Ensure compliance with regulations and company policies.
• Document account activity across multiple systems.

Skills

Customer Service

Verbal and Written Communication

Call Center Operations

Relationship Building

Problem Solving

Financial Counseling

Collections & Account Resolution

Multitasking

Critical Thinking

Education

Bachelor's or Associate's degree preferred

High school diploma with related experience considered

Tools

Microsoft Office

Excel

Outlook

Word

Job description

TEKsystems in Pensacola, FL is seeking a beginner-to-early-career professional to manage and collect on delinquent Consumer Loan and Credit Card accounts (1–30 days past due). The role emphasizes compliant financial counseling, problem solving, and maintaining members' financial well-being as you resolve account issues.

The position is contract and hybrid based in Pensacola, with a pay rate of $17.00 per hour.