Hybrid Enrollment Specialist (Oahu) — Data-Driven Access

Hawaii Medical Service Association; Honolulu, Northern (HI, KY); Hybrid; USD 42,000 - 78,000; Full time

Benefits offered by this job

Hybrid work environment

Incentive bonus eligibility

Job summary

Hawaii Medical Service Association seeks an Enrollment Operations Specialist to monitor, report and quality‑assure enrollment activities in Internal Operations. The role handles the most complex transactions, researches issues, and collaborates with external vendors to ensure accurate data flow between HMSA and partners.

The position supports workflow improvements, customer experience, and a hybrid work arrangement on Oahu.

Qualifications

• Associate's degree and two years of related work experience or training, or equivalent combination.
• Effective verbal and written communication skills.
• Basic knowledge of Microsoft Office applications (Word, Excel, Outlook, PowerPoint).

Responsibilities

• Act as a point-of-contact and subject matter expert. Communicate with vendor and internal stakeholders to quickly and accurately obtain or provide information regarding enrollment inquiries.
• Identify and resolve system data flow discrepancies to gain operational efficiencies and correct errors.
• Assist with preventive maintenance by analyzing and logging potential processing issues and root causes.
• Collect, analyze, and utilize data to identify opportunities to improve relationships with HMSA vendors and internal teams.
• Perform all other duties as assigned.

Skills

Verbal & written communication

Effective communication

Education

Associate's degree

Tools

Microsoft Office

Job description

Hawaii Medical Service Association seeks an Enrollment Operations Specialist to monitor, report and quality‑assure enrollment activities in Internal Operations. The role handles the most complex transactions, researches issues, and collaborates with external vendors to ensure accurate data flow between HMSA and partners.

The position supports workflow improvements, customer experience, and a hybrid work arrangement on Oahu.