Enrollment Specialist

Socket.dev; Honolulu (HI); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Socket.dev in Honolulu, HI is seeking a detail-oriented enrollment operations specialist to act as a primary contact with vendor and internal teams, handling enrollment inquiries promptly and professionally.

You will analyze data, resolve processing issues, and support cross-department projects while maintaining strong communication with HMSA vendor partners and internal stakeholders.

Qualifications

• Associate's degree or equivalent work experience required.
• Strong problem solving and analytical abilities.
• Clear verbal and written communication skills.

Responsibilities

• Serve as a point of contact for enrollment inquiries and coordinate with vendor and internal stakeholders.
• Identify and resolve system-related data flow discrepancies and process complex transactions.
• Assist with preventive maintenance by analyzing issues and documenting root causes; train others on approved workarounds.

Skills

Problem solving

Effective verbal communication

Effective written communication

Education

Associate's degree

Tools

Microsoft Office

Job description

1. Act as a point-of-contact and subject matter expert. Communicate with vendor and internal stakeholders to quickly and accurately obtain or provide information regarding enrollment related inquiries accurately, professionally, and timely. Remain apprised of electronic enrollment processes, transactions, and potential operational issues in order to effectively resolve issues and/or provide input on internal and cross-departmental projects.
2. Work to gain operational efficiencies by identifying and resolving system-related data flow discrepancies. Investigate transactions that did not go through the processing system by completing research and correcting errors within expected standards of performance for quality and timeliness. Process all levels of membership changes and/or complex transactions that involve special handling. This duty requires having an effective working relationship with our vendor partner and an elevated understanding of the end-to-end processes between our employer groups, electronic platform vendor, and HMSA.
3. Assist with preventive maintenance by analyzing and logging potential processing issues and root problems. Manage open issues from identification to resolution and closure. Synthesize relevant data to recommend viable solutions and workarounds and train the necessary individuals on the approved workarounds.
4. Collect, analyze, and utilize data and feedback to identify opportunities to improve the relationship between the business and the other entity. This will include direct communication and participation with the Vendor Management Office (VMO) and Transformation Management Office (TMO).
5. Performs all other miscellaneous responsibilities and duties as assigned or directed

#LI-Hybrid

Qualifications

1. Associate's degree and two years of work experience or training; or equivalent combination of education and related experience.
2. Problem solving skills
3. Effective verbal and written communication skills
4. Basic knowledge of Microsoft Office applications. Including but not limited to Word, Excel, Outlook, and Power Point.