Hybrid Eligibility Specialist — Public Benefits Advocate

Anoka County; Blaine (MN); Hybride; USD 57 000 - 77 000; Plein temps

Avantages offerts par ce poste

Paid time off

Paid holidays

Health insurance

Dental and vision

Pension plan

Advancement opportunities

Résumé du poste

Anoka County is seeking an Eligibility Specialist to determine eligibility for public assistance programs, manage caseloads, and provide case management in a fast-paced environment. The role emphasizes accuracy, compliance with federal/state rules, and compassionate client service.

The position is full-time, non-exempt, hybrid, with advancement opportunities and a benefits package. Work is conducted at the Blaine Human Service Center with a typical 8:00 a.m.–4:30 p.m.

Qualifications

• Requires high school diploma and at least 2 years of job-related experience.
• In lieu of the required education, an equivalent combination of education and experience may be substituted on a year-for-year basis.

Responsabilités

• Manage a caseload of public assistance programs in accordance with federal and state regulations.
• Meet with clients to assess their needs and apply regulations and work procedures to verify and determine benefits and eligibility for public assistance programs.
• Interview clients, process required paperwork and determine eligibility for public assistance programs in accordance with rules and regulations.
• Work collaboratively with other county departments and external agencies.
• Determine initial and/or continuing eligibility of applicants for public assistance in all programs in accordance with existing regulations.
• Interpret complex information from records and documents needed to determine eligibility.
• Advocate for clients. Coordinate services and connect clients to appropriate resources.
• Provide customer service over the phone and in person.
• Work with clients in crisis and high stress situations to meet basic needs.
• Maintain detailed, accurate records that support eligibility, meet monthly deadlines, and accurately interface with software programs.
• Provide leadership, coaching, and/or mentoring to a subordinate group as assigned.

Connaissances

Interview clients

Regulatory knowledge

Data entry

Client advocacy

Mathematical computations

Collaboration

Formation

HS diploma

Bachelor’s degree preferred

Outils

Case management systems

Description du poste

Anoka County is seeking an Eligibility Specialist to determine eligibility for public assistance programs, manage caseloads, and provide case management in a fast-paced environment. The role emphasizes accuracy, compliance with federal/state rules, and compassionate client service.

The position is full-time, non-exempt, hybrid, with advancement opportunities and a benefits package. Work is conducted at the Blaine Human Service Center with a typical 8:00 a.m.–4:30 p.m.