Hybrid Eligibility Specialist – Public Assistance Programs

Ramsey County; Minnesota; Hybrid; USD 61,119,000 - 82,667,000; Full time

Benefits offered by this job

Hybrid work policy

Health insurance

Tuition reimbursement

Public Service Loan Forgiveness

Job summary

Ramsey County is seeking an Eligibility Specialist in the Financial Assistance Services department to determine eligibility for public assistance programs and support residents in achieving independence. The role requires meeting onboarding training and strong accuracy while handling multiple systems and deadlines, with an initial full-time in-office period.

The department emphasizes flexible hybrid work arrangements and professional service to residents.

Qualifications

• Education: High School Graduation.
• Experience: Three years of clerical, customer service or client service experience or completion of the Human Services Pathway Program with one year of clerical, customer service or client service experience.
• Substitution: Equivalent combination of education and related experience.
• Certifications/Licensure: None.

Responsibilities

• Conduct interviews and determine eligibility for various public assistance programs; review and ensure accuracy of related documentation; and approve and issue benefits.
• Communicate professionally in person, on the phone, electronically, and virtually with residents providing residents with information on available financial assistance programs, describing program requirements and eligibility, program time limits, expectations, and other program requirements; and assist residents with completing applications and other program documents.
• Update and maintain county and state computer systems to ensure accuracy and availability of information.
• Assist potential and current residents with finding resources that can help them meet their needs and make appropriate referrals to programs and other community resources.
• Maintain detailed knowledge of the current requirements of multiple public assistance programs through meetings, training sessions and the review of appropriate literature.

Skills

Customer service

Clerical

Adaptability

Education

High School Diploma

Job description

Ramsey County is seeking an Eligibility Specialist in the Financial Assistance Services department to determine eligibility for public assistance programs and support residents in achieving independence. The role requires meeting onboarding training and strong accuracy while handling multiple systems and deadlines, with an initial full-time in-office period.

The department emphasizes flexible hybrid work arrangements and professional service to residents.