Hybrid Electronic Resources Assistant

University of Chicago; Chicago (IL); Hybrid; USD 40,000 - 55,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

The University of Chicago Library seeks an Electronic Resources Management Assistant to support access and maintenance of databases, e-books, and e-journals, including renewals, data gathering, and special projects.

Under supervision of the Electronic Resources Management Librarian, you may train student staff, create and update records in FOLIO and discovery systems, troubleshoot access issues, and coordinate with vendors and OpenAthens to ensure seamless access for patrons and staff.

Qualifications

• High school diploma or equivalent from an accredited institution required.
• Bachelor's degree preferred.
• Ability to learn and work with a variety of systems, including library management systems.
• Intermediate knowledge of MS Excel or other spreadsheet software required.
• Familiarity with library-specific systems, databases and electronic resources preferred.

Responsibilities

• Manage assigned subscription renewals and cancellations, including quotes, usage data, approvals and invoices.
• Provide direct assistance for e-resource access issues to patrons and staff via ticketing, email, phone, and video walkthroughs.
• Place orders, track outstanding orders, and ensure access and invoicing are correct.
• Create/update records in FOLIO to document purchases and subscriptions.
• Create/update records in discovery systems to reflect holdings and access.
• Set up new platforms and troubleshoot authentication issues with vendors and OpenAthens.
• Navigate vendor interfaces to gather usage statistics from multiple sources.
• May hire, train, and direct student employees.

Skills

Initiative

Accuracy

Communication

Interpersonal skills

Adaptability

Problem-solving

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

FOLIO

LibAnswers

SFX

LibGuides

MS Excel

Job description

The University of Chicago Library seeks an Electronic Resources Management Assistant to support access and maintenance of databases, e-books, and e-journals, including renewals, data gathering, and special projects.

Under supervision of the Electronic Resources Management Librarian, you may train student staff, create and update records in FOLIO and discovery systems, troubleshoot access issues, and coordinate with vendors and OpenAthens to ensure seamless access for patrons and staff.