Hybrid EDI Integration Analyst

RXO Inc.; Chicago (IL); Hybrid; USD 75,000 - 80,000; Full time

Benefits offered by this job

Competitive pay

Paid time off

401(k) plan

Health, dental, vision insurance

Employee Assistance Program (EAP)

Tuition reimbursement

Job summary

RXO Inc. is seeking an Analyst, EDI to lead and facilitate customer integrations while partnering with business and technology teams. You will design, test, and implement EDI solutions, review mappings, and coordinate with offshore developers to meet complex partner requirements.

The role emphasizes strong communication, problem solving, and the ability to work across internal teams and external partners. This on-site role operates Monday–Thursday with Fridays work-from-home, at RXO offices in

Qualifications

• Bachelor's degree or equivalent related work or military experience.
• 1 year of technical experience in applications support or program/project management.
• Client-facing customer service experience.
• Effective communication skills, both verbal and written.

Responsibilities

• Answer EDI inquiries from internal and external parties utilizing the EDI support team's ticketing system.
• Research root cause and create resolutions for EDI errors, reducing errors over time.
• Collaborate with business, customers, carriers and third parties to intake and prioritize EDI fixes and enhancements.
• Design, write requirements, assist offshore developers to develop, test and implement EDI solutions for complex requests.
• Review open EDI items with business teams via daily/weekly calls.
• Participate in weekly architecture review calls for complex mapping enhancements.
• Train internal colleagues on EDI and EDI systems when required.
• Foster teamwork and motivate others for success.
• Complete additional small projects and assignments as required.

Skills

EDI integration

Customer service

Communications

Project management

Education

Bachelor's degree or equivalent related work experience

Tools

IBM Sterling B2Bi

IBM Sterling File Gateway

Dell Boomi

API web services (SOAP/REST)

Job description

RXO Inc. is seeking an Analyst, EDI to lead and facilitate customer integrations while partnering with business and technology teams. You will design, test, and implement EDI solutions, review mappings, and coordinate with offshore developers to meet complex partner requirements.

The role emphasizes strong communication, problem solving, and the ability to work across internal teams and external partners. This on-site role operates Monday–Thursday with Fridays work-from-home, at RXO offices in