EDI Analyst

RXO Inc.; Chicago (IL); Hybrid; USD 75,000 - 80,000; Full time

Benefits offered by this job

Competitive pay

Paid time off

401(k) plan

Health, dental, vision insurance

Employee Assistance Program (EAP)

Tuition reimbursement

Job summary

RXO Inc. is seeking an Analyst, EDI to lead and facilitate customer integrations while partnering with business and technology teams. You will design, test, and implement EDI solutions, review mappings, and coordinate with offshore developers to meet complex partner requirements.

The role emphasizes strong communication, problem solving, and the ability to work across internal teams and external partners. This on-site role operates Monday–Thursday with Fridays work-from-home, at RXO offices in

Qualifications

• Bachelor's degree or equivalent related work or military experience.
• 1 year of technical experience in applications support or program/project management.
• Client-facing customer service experience.
• Effective communication skills, both verbal and written.

Responsibilities

• Answer EDI inquiries from internal and external parties utilizing the EDI support team's ticketing system.
• Research root cause and create resolutions for EDI errors, reducing errors over time.
• Collaborate with business, customers, carriers and third parties to intake and prioritize EDI fixes and enhancements.
• Design, write requirements, assist offshore developers to develop, test and implement EDI solutions for complex requests.
• Review open EDI items with business teams via daily/weekly calls.
• Participate in weekly architecture review calls for complex mapping enhancements.
• Train internal colleagues on EDI and EDI systems when required.
• Foster teamwork and motivate others for success.
• Complete additional small projects and assignments as required.

Skills

EDI integration

Customer service

Communications

Project management

Education

Bachelor's degree or equivalent related work experience

Tools

IBM Sterling B2Bi

IBM Sterling File Gateway

Dell Boomi

API web services (SOAP/REST)

Job description

Accelerate your career at RXO

RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.

Compensation for this role is $75,000-80,000 The role may also be eligible for bonus or commission pay. Actual compensation may vary due to factors such as experience and skill set.

As an Analyst, EDI at RXO, you'll be responsible for working closely with our customers, as well as the business and technology teams, to lead, facilitate and implement EDI customer integrations as well as participating in design reviews and working with the architecture team to assist in application testing.

This role will be on site Monday-Thursday and work from home on Fridays in either our Chicago, IL or Charlotte, NC office.

What your day-to-day will look like:

• Answer EDI inquiries from internal and external parties utilizing the EDI support team's ticketing system
• Research root cause and create resolutions for EDI errors, ultimately resulting in reduction of EDI errors over time
• Work with business, customers, carriers and third parties to intake and prioritize EDI fixes and enhancements
• Design, write requirements, help the offshore developer to develop, test and implement EDI solutions to meet complex enhancement requests from trading partners and RXO business teams
• Review open EDI items with business teams via daily/weekly calls
• Participate in weekly architecture review calls to review and obtain approval on complex mapping enhancements
• Train internal business colleagues on EDI and EDI systems when required
• Foster teamwork and motivate others for success
• Complete additional small projects and assignments as required

At a minimum, you'll need:

• Bachelor's degree or equivalent related work or military experience
• 1 year of technical experience in applications support or program/project management
• Client-facing customer service experience
• Effective communication skills, both verbal and written

It'd be great if you also have:

• Experience mapping in IBM Sterling B2Bi and IBM Sterling File Gateway
• Experience in setting up AS2, SFTP in IBM Sterling B2Bi and IBM Sterling File Gateway
• Experience in the logistics or supply chain industry
• 2 or more years EDI and/or TMS application support experience
• 3 or more years of business analysis experience in API web service integration, development and strategy with SOAP and REST APIs
• Ability to analyze and interpret various integration formats and documents including, but not limited to: Swagger, CSV, JSON, XML, Plain Text, X12 and WSDL
• Experience working on cross-functional teams
• Knowledge of Scrum/Agile or Kanban methodologies
• High level experience and familiarity with Dell Boomi

Does this sound like you? Check out what else RXO has to offer.

Why Join Us:

Our Benefits

• Competitive pay
• Paid time off includes: up to 8 holidays, up to 2 floating Diversity Days, Hourly: Earn up to 13 days PTO/ Salary: Earn up to 15 days PTO, up to 40 hours bereavement leave, up to 16 hours volunteer time, jury duty, at least 2 weeks family bonding leave, up to 40 hours prenatal care leave
• 401(k) retirement plan with up to 5% company match
• Insurance: health, prescription, dental, vision, basic and supplemental life, short and long-term disability, accidental death and personal loss, business travel, legal services, ID theft, accident, critical illness, hospital indemnity
• Employee Assistance Program (EAP)
• Tuition reimbursement, adoption assistance
• Tax-Advantaged Accounts: Health Savings Account, Health Care Flexible Spending Account, Dependent Care Flexible Spending Account, Commuter Spending Account
• Health Reimbursement Arrangement

Our Culture

Our values are the key to our unique culture and our ability to deliver for everyone we serve.

We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.

The Next Step

We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification. Review RXO's candidate privacy statement here and RXO's Privacy Notice to California Job Applicants here.