Hybrid Donor Services & Payments Specialist

United Way of Greater Kansas City Inc; Kansas City (MO); Hybrid; USD 42,000 - 52,000; Full time

Job summary

United Way of Greater Kansas City Inc is seeking a Donor Services Specialist to support the Donor Services team with routine donor transactions, pledge processing, and customer inquiries.

You will handle payments, maintain CRM records, assist with donor communications, and help ensure accurate data in financial systems in a hybrid work environment.

Strong attention to detail and customer service mindset are important as you escalate complex issues and contribute to accurate financial reporting.

Responsibilities

• Process payments from donor transactions and reconcile deposits.
• Update donor and agency payments in CRM with accuracy.
• Respond to donor inquiries and assist with statements.
• Maintain organized records in CRM and financial software.

Job description

United Way of Greater Kansas City Inc is seeking a Donor Services Specialist to support the Donor Services team with routine donor transactions, pledge processing, and customer inquiries.

You will handle payments, maintain CRM records, assist with donor communications, and help ensure accurate data in financial systems in a hybrid work environment.

Strong attention to detail and customer service mindset are important as you escalate complex issues and contribute to accurate financial reporting.