Hybrid Document Production Workflow Coordinator - Mon-Fri 2pm-11pm

Williams Lea; Wheeling (WV); Hybrid; USD 22,559 - 32,130; Full time

Benefits offered by this job

Various health insurance options

401k Retirement Savings Plan Including Employer Match

Paid Time Off (PTO)

Life Insurance

Paid Parental Leave

Short‑term & Long‑term Disability

Flexible Spending Accounts

Company Provided Parking

Employee Assistance Program (EAP)

Legal Assistance

Job summary

Williams Lea is hiring a Hybrid Document Production Workflow Coordinator for our Wheeling, WV office. The role involves managing client requests, creating documents, and ensuring quality standards in a fast-paced, deadline-driven environment.

Ideal candidates will have a Bachelor's degree or equivalent experience, advanced Microsoft Office skills, and excellent communication abilities. This position offers various health insurance options, a 401k plan, and paid time off.

Qualifications

• Minimum of 3 years of related office experience with document production and preparation.
• Ability to work in a fast-paced, deadline-driven team environment with sensitive documents.

Responsibilities

• Intakes work requests from clients and negotiates deadlines.
• Creates and edits documents using Microsoft Office tools.
• Facilitates training for new and existing team members.

Skills

Advanced knowledge of Microsoft Office suite

Excellent verbal and written communication skills

Interpersonal skills for customer service

Ability to work independently and collaboratively

Education

Bachelor’s degree or equivalent

Job description

Williams Lea is hiring for a Hybrid Document Production Workflow Coordinator for our Wheeling, WV office to work Monday to Friday 2:00 pm to 11:00 pm. Pay: $19.85/hour.

Benefits

• Various health insurance options & wellness plans (Medical, Dental, Vision, Prescription Drug)
• 401k Retirement Savings Plan Including Employer Match
• Paid Time Off (PTO)
• Life Insurance
• Paid Parental Leave
• Short‑term & Long‑term Disability
• Healthcare & Dependent Care Flexible Spending Accounts
• Domestic Partner Coverage
• Commuter Benefits
• Legal Assistance
• Employee Assistance Program (EAP)
• Company Provided Parking
• Additional Employee Perks and Discounts

Job Responsibilities

• Intakes work requests from the client, clarifies job instructions, and negotiates deadlines with the requester.
• Seeks alternate solutions to deadline requests as needed.
• Prioritizes work requests across the team, coordinates and balances multiple projects based on experience and established guidelines, especially when working with escalated deadlines or issues.
• Creates and edits documents, mail merges, charts, graphs, tables, etc.
• Scans and cleans up documents using scanner equipment and appropriate software.
• Converts and cleans documents from other software applications.
• Evaluates personnel performance with the AM and assists in the development and improvement of individual and team skills.
• Demonstrates proper professional expectations for team members when dealing with client requesters and client work requests, including meeting deadlines and delivering high‑quality work.
• Responsible for the development and delivery of ongoing training for new and existing team members in existing processes and new trends or processes for presentations work.
• Facilitates focus and coordination across shifts in the production of deliverables to the client to meet or exceed the client’s expectations for quality, timeliness, and service.

Job Requirements

• Bachelor’s degree or equivalent with years of experience or a minimum of 3 years of related office experience with document production and preparation.
• Advanced knowledge of Microsoft Office suite (PowerPoint, Excel, Visio, etc.).
• Excellent verbal and written communication and interpersonal skills necessary for professional and customer service‑oriented interactions.
• Ability to work both independently and collaboratively as part of a team; self‑motivated to ensure personal production.
• Ability to work in a fast‑paced, deadline‑driven team environment while handling sensitive and/or confidential documents and information.

Williams Lea is an equal opportunity employer. We do not discriminate on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. Williams Lea is a drug‑free workplace and performs pre‑employment substance abuse testing.