Hybrid Doctor-Facing Customer Success Associate

Nitra; New York (NY); Hybrid; USD 50,000 - 55,000; Full time

Benefits offered by this job

Equity

Health care

401K match

Hybrid work policy

Job summary

Nitra in the United States is seeking a charismatic Associate Customer Success Manager with 1–3 years of experience to engage doctors, office managers, and practice admins over the phone. You will resolve issues, educate users, and drive engagement with Nitra's fintech products.

Join a high-growth, early-stage team that values ownership, urgency, and collaboration. The role offers equity, health care, and a flexible hybrid work arrangement supporting remote and in-office days.

Qualifications

• 1–3 years in a customer-facing role such as CS, sales, or support.
• Bachelor’s degree or equivalent required.
• Comfortable speaking with customers by phone and handling many interactions.
• Strong written and verbal communication skills.
• Ability to perform outbound outreach and re-engage inactive users.
• Strong problem solving and quick understanding of issues and next steps.
• Organized and detail-oriented with multi-tasking ability.
• Data-driven with ability to analyze customer activity data.
• Aspiring, resourceful, and willing to take on more responsibility.
• Experience in a fast-paced, early-stage environment with evolving processes.

Responsibilities

• Serve as a primary contact for customers, handling inbound questions and day-to-day issues.
• Manage a high volume of interactions across phone, SMS, and email.
• Help customers understand and get value from Nitra’s products and services.
• Proactively reach out to inactive/non-spending customers to drive re-engagement.
• Identify usage barriers and work to resolve them quickly.
• Follow up on open questions and next steps to ensure resolution.
• Track customer activity and use data to plan outreach or support.
• Collaborate with Sales, Product, Operations, and Support to improve experience.
• Learn and apply repeatable engagement and reactivation playbooks as we scale.
• Operate with urgency and ownership in a fast-paced environment.

Skills

Phone communication

Customer-facing

Communication skills

Problem solving

Data-driven

Organized

Outbound outreach

Cross-functional collaboration

Education

Bachelor's degree

Job description

Nitra in the United States is seeking a charismatic Associate Customer Success Manager with 1–3 years of experience to engage doctors, office managers, and practice admins over the phone. You will resolve issues, educate users, and drive engagement with Nitra's fintech products.

Join a high-growth, early-stage team that values ownership, urgency, and collaboration. The role offers equity, health care, and a flexible hybrid work arrangement supporting remote and in-office days.