Director of Operations Support and Training

Socket.dev; Kalamazoo (MI); Hybrid; USD 110,000 - 160,000; Full time

Benefits offered by this job

Hybrid work schedule

Paid time off: vacation, personal, etc

401(k) with 6% match and 4% profit–?sh

Health insurance, dental, vision

HSA, FSA, life and disability coverage

Job summary

Arbor Financial Credit Union is seeking a Director of Operations Support and Training to provide strategic leadership for branch support, training, staff development, and process improvement. This role partners with credit union leaders to strengthen operational consistency, compliance, and member service across branches.

You’ll work with executive leadership to gain broad operational and strategic experience and prepare for future leadership opportunities within the organization.

Qualifications

• Bachelor's degree or higher in related field, or equivalent education and experience
• 5+ years in financial services, retail operations, training or organizational development
• Experience in financial services with member services and sales
• Experience managing across multiple locations
• Strong knowledge of adult learning principles, instructional design, facilitation, coaching, and training evaluation
• Advanced computer skills including SharePoint and DNA (or similar core system)
• Budgeting, vendor management, and operational controls
• Professionalism in conduct, communication, and appearance
• Ability to translate business priorities and data into actionable plans
• Strong judgment, results orientation, communication, project management and change management skills
• Ability to travel to offsite locations
• Bonding ability preferred
• Consumer lending experience preferred (not required)

Responsibilities

• Lead branch support, operations training, and facilities teams to improve consistency, efficiency, staff development, and member service across branches
• Oversee Operations training and talent development programs: onboarding, coaching, leadership development, needs assessment, and training effectiveness
• Drive operational improvement initiatives, resolve complex challenges, and ensure successful process and system changes
• Oversee facilities, vendor relationships, security administration, budgeting, and other operational support functions
• Serve as the organization's Security Officer, overseeing information security policies, procedures, and compliance initiatives
• Ensure compliance with regulatory requirements, internal policies, audit standards, and operational controls

Job description

Director of Operations Support and Training

Benefit Highlights

• Hybrid work schedule
• Paid vacation, personal, sick, holiday, volunteer & birthday time off
• 401(k) with 6% match and 4% profit-sharing contribution
• Top-notch health insurance, dental, and vision
• HSA, Flexible spending plans, life insurance, and short-term/long-term disability coverage

Location:

Kalamazoo, MI (Main Office)

About The Role

The Director of Operations Support and Training provides strategic leadership for branch support, operational training, staff development, and process improvement. This role partners with credit union leaders to strengthen operational consistency, employee capability, compliance, service delivery, and readiness for organizational change.

Where You’re Headed

Working closely with executive leadership and leaders across the organization, you'll gain operational and strategic experience that can prepare you for future leadership opportunities.

What You’ll Do

• Lead the branch support, operations training, and facilities teams in advancing consistency, efficiency, employee development, and member service across all branches
• Lead Operations training and talent development programs, including onboarding, coaching, leadership development, needs assessment, and training effectiveness.
• Lead operational improvement initiatives, resolve complex operational challenges, and ensure successful implementation of process improvement and system changes.
• Oversee facilities, vendor relationships, security administration, budgeting, and other operational support functions.
• Serve as the organization's designated Security Officer, providing oversight of information security policies, procedures, and compliance initiatives
• Ensure compliance with regulatory requirements, internal policies, audit standards, and operational controls.

Is This You?

• College degree in a related field, or equivalent education and experience
• 5+ years of progressively responsible experience in financial services, retail operations, training, organizational development, or a related field
• Financial services industry experience, including member service and sales experience
• Management experience, especially managing across multiple locations
• Advanced knowledge of and passion for adult learning principles, instructional design, facilitation, coaching, and training evaluation, including demonstrated experience designing, facilitating, and evaluating training programs
• Strong computer skills, including SharePoint and DNA (or comparable core system)
• Knowledge of budgeting, vendor management, and operational controls
• Professionalism in conduct, communication, and appearance
• Ability to translate business priorities and data into clear operational, learning, and project plans
• Strong professional judgment, results orientation, communication, project management, change management, analytical, and interpersonal skills
• Ability to travel to offsite locations
• Ability tobe bonded
• Preferred But Not Required: Consumer lending experience

Why Join Arbor?

For over 90 years, Arbor Financial Credit Union has helped members and employees thrive. We’ve built a workplace grounded in our core values: Work Together, Do the Right Thing, Be Creative, and Have Fun. Here, you’ll enjoy meaningful work, growth opportunities, caring teams, and great benefits.?