Hybrid Director: Complaint Process Ops & Investigations

Medline Industries, LP; Mundelein (IL); Hybrid; USD 177,000 - 266,000; Full time

Benefits offered by this job

Health insurance

401(k) contributions

Paid time off

Employee Assistance Program

Employee Resource Groups

Employee Service Corp

Job summary

Medline Industries, LP is seeking a Director of Complaint Process Operations & Investigations to lead a hybrid team in Mundelein, IL. The role drives the conduct of complaints intake, investigations, escalation, and closure with a focus on compliant, scalable, and standardized systems across products and regions.

The position emphasizes governance, performance objectives, and an operating model for intake, investigation, reportability, and closure while coordinating with Quality, Regulatory

Qualifications

• Bachelor’s degree in a scientific, engineering, healthcare, or related technical discipline or equivalent knowledge.
• Minimum 7 years in medical device/pharma/regulated healthcare quality systems with 4+ years of leadership.
• Deep knowledge of FDA, ISO and global post-market requirements; strong risk-based decision making.

Responsibilities

• Lead complaints intake, reviews, investigations, escalation, and closure activities.
• Ensure records and outputs are complete, accurate, and well-documented.
• Ensure compliance with regulatory requirements and internal procedures.
• Set objectives, monitor KPIs, identify risks and improvement opportunities.
• Oversee inspection readiness and represent operations during audits and inspections.
• Coach and develop teams; manage staffing, performance, and succession.

Skills

Strategic thinking

Regulatory inspections

Leadership & people management

Executive communication

Data analysis

Education

Bachelor's degree in science/engineering/healthcare

Advanced degree preferred

Tools

Microsoft Office

Data analysis tools

Job description

Medline Industries, LP is seeking a Director of Complaint Process Operations & Investigations to lead a hybrid team in Mundelein, IL. The role drives the conduct of complaints intake, investigations, escalation, and closure with a focus on compliant, scalable, and standardized systems across products and regions.

The position emphasizes governance, performance objectives, and an operating model for intake, investigation, reportability, and closure while coordinating with Quality, Regulatory