Director, Complaint Process & Investigations (Hybrid)

Medline Industries, Inc.; Mundelein (IL); Hybrid; USD 177,000 - 266,000; Full time

Benefits offered by this job

Health insurance

Life and disability insurance

401(k) contributions

Paid time off

Job summary

Medline Industries, Inc. is seeking a Director of Complaint Process Operations & Investigations to lead the global complaint management program from our Mundelein, IL office in a hybrid setup.

The role drives strategy, governance, and performance metrics for intake, investigation, escalation, and closure, coordinating with Quality, Regulatory, Medical, and Manufacturing functions to ensure inspection readiness and timely CAPAs.

Qualifications

• Bachelor's degree in a scientific, engineering, healthcare, or related technical discipline, or equivalent.
• 7+ years in medical device/pharma/regulated healthcare quality systems with 4+ years of leadership.
• Deep knowledge of FDA/ISO quality requirements and post-market surveillance.

Responsibilities

• Lead complaints intake, reviews, investigations, escalation, and closure.
• Ensure records and outputs are accurate, complete, and well-documented.
• Maintain regulatory compliance and quality system procedures.

Skills

Leadership

Regulatory compliance

Quality systems

Analytics

Cross-functional collaboration

Communication

Education

Bachelor's degree in scientific, engineering, healthcare, or related technical discipline

Advanced degree preferred

Job description

Medline Industries, Inc. is seeking a Director of Complaint Process Operations & Investigations to lead the global complaint management program from our Mundelein, IL office in a hybrid setup.

The role drives strategy, governance, and performance metrics for intake, investigation, escalation, and closure, coordinating with Quality, Regulatory, Medical, and Manufacturing functions to ensure inspection readiness and timely CAPAs.