Hybrid Digital Experience Designer for Warrior Support

Wounded Warrior Project, Inc.; Washington; Hybrid; USD 99,000 - 124,000; Full time

Benefits offered by this job

Health benefits

401(k) retirement

Paid time off

Flexible hybrid work

Job summary

Wounded Warrior Project, Inc. seeks a Digital Experience Designer with a strong background in UX design to enhance MyWWP and related digital products.

You will translate warrior and family insights into accessible, meaningful experiences, collaborating with Product, Technology, Analytics, Marketing, and Programs teams. The role requires five years in UX/product/interaction design, three years in mobile/web environments, and expertise in wireframes, prototypes, user flows, and usability testing.

Qualifications

• Five years of experience in UX, product design, interaction design, or related disciplines.
• Three years of experience designing customer-facing mobile and web experiences.
• Three years of experience creating wireframes, prototypes, user flows, and high-fidelity designs.
• Two years of experience conducting user research and usability testing.

Responsibilities

• Conduct user interviews, usability tests, surveys, and discovery activities.
• Synthesize qualitative and quantitative insights into actionable recommendations.
• Identify user needs, pain points, and opportunities across end-to-end warrior and FSM journeys, helping shape product priorities and experience strategy.
• Map and optimize end-to-end member journeys across digital and human support touchpoints.
• Define and monitor user experience success measures to evaluate the effectiveness of design improvements and member outcomes.
• Create user flows, wireframes, prototypes, and high-fidelity designs.
• Design and refine experiences across onboarding, resource discovery, program participation, events, referrals, and community engagement.
• Define interaction patterns and experience requirements for new features and enhancements.
• Support product teams throughout design, testing, and implementation.
• Apply accessibility and inclusive design principles throughout the design process to ensure that WWP’s digital engagement tools are inclusive, seamless, and easy to navigate.
• Contribute to the evolution of the MyWWP design system and user interface standards.
• Promote consistency and seamlessness across all digital tools and experiences.
• Partner with Product, Technology, Marketing, Programs, and Digital Warrior Experience teams to deliver user-centered solutions.
• Partner with Business Systems Analysts to translate user experience design concepts into functional requirements, specifications, and implementation-ready solutions.
• Facilitate focus groups, design workshops, and stakeholder reviews.
• Present research findings, concepts, and recommendations to partners and leadership.
• Partner with content owners to improve information architecture, navigation, content discoverability, and user comprehension.
• Participate in Agile planning, sprint activities, and release readiness efforts.
• Attend and actively participate in required training and/or meetings, including but not limited to New Teammate Orientation, WWP Cares, ASIST Suicide Prevention training, Leadership training, culture/team based training, or departmental huddles.
• Other related duties as assigned.

Skills

User research

Information architecture

Interaction design

Prototyping

Figma

FigJam

Accessibility

Design systems

Cross-functional collaboration

Education

Bachelor's degree in UX design

Tools

Figma

FigJam

Job description

Wounded Warrior Project, Inc. seeks a Digital Experience Designer with a strong background in UX design to enhance MyWWP and related digital products.

You will translate warrior and family insights into accessible, meaningful experiences, collaborating with Product, Technology, Analytics, Marketing, and Programs teams. The role requires five years in UX/product/interaction design, three years in mobile/web environments, and expertise in wireframes, prototypes, user flows, and usability testing.