VP, Warrior Experience & Digital Strategy

Wounded Warrior Project; Nashville (TN); Hybrid; USD 180,000 - 215,000; Full time

Benefits offered by this job

Hybrid work schedule

Medical, dental, vision coverage

Competitive pay & incentives

401(k) plan and PTO

Job summary

Wounded Warrior Project (WWP) is seeking a visionary leader to drive the Warrior Experience across programs and engagement channels. This role leads the Warrior Experience Team, Digital Experience, Resource Center, and intake functions to deliver a unified, accessible journey for warriors and families.

The Vice President will champion human-centered, data-driven engagement, partnering with executives to align people, processes, technology, and programs for measurable mission impact.

Qualifications

• Ten years of progressive leadership experience in customer or member experience, digital transformation, operations, service delivery, or a related field.
• Eight years of staff management experience.
• Experience developing and executing enterprise-wide strategic initiatives including transformation and change management.
• Experience overseeing digital platforms and digital engagement ecosystems.

Responsibilities

• Develop and execute an enterprise-wide Warrior Experience strategy aligned with mission, vision, and priorities.
• Lead senior efforts to provide consistent, personalized, accessible, and integrated warrior experience across lines of business.
• Partner with executives to set priorities, plans, and strategies advancing engagement and outcomes.
• Represent warrior voice in senior decision-making, budgeting, and transformation efforts.
• Oversee the organization's digital experience strategy and platforms including AI-enabled tools.
• Act as executive sponsor and product owner for MyWWP and future digital platforms.
• Collaborate with Technology, Marketing, Analytics, and vendors to drive digital innovation and accessibility.
• Oversee Resource Center performance standards, workforce strategies, and service metrics.
• Establish intake, screening, referral, and service-coordination strategies for seamless entry and faster support.
• Lead cross-functional collaboration and eliminate silos across programs and channels.
• Foster a culture of innovation, accountability, and data-driven decision-making.
• Guide governance, transformation initiatives, and large-scale cross-functional efforts.

Skills

Senior leadership

Strategic planning

Change management

Customer experience

Digital transformation

Data-driven decisions

Stakeholder influence

Communication

Collaboration

Education

Bachelor's degree

Master's degree (preferred)

Tools

AI-enabled tools

Analytics platforms

CRM systems

Job description

Wounded Warrior Project (WWP) is seeking a visionary leader to drive the Warrior Experience across programs and engagement channels. This role leads the Warrior Experience Team, Digital Experience, Resource Center, and intake functions to deliver a unified, accessible journey for warriors and families.

The Vice President will champion human-centered, data-driven engagement, partnering with executives to align people, processes, technology, and programs for measurable mission impact.