Hybrid Digital Ad Sales Systems Analyst

NBCUniversal; California (MO); Hybrid; USD 85,000 - 110,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k)

Paid leave

Tuition reimbursement

Job summary

NBCUniversal is seeking a Business Analyst for Digital Ad Sales Technology to support NBCU’s Digital Ad Sales Video ad serving systems, collaborating with Product, Engineering, Planning, Strategy, and Operations teams. This role serves as a liaison between Ad Sales business users and the technology organization, providing updates on progress and resolutions for requests, defects, and enhancements.

The position requires a minimum of 3 years in Digital Ad Operations or Ad Technology, proficiency

Qualifications

• Minimum 3 years of experience in a Digital Ad Operations, Ad Technology, or equivalent role.
• Proficiency in MS Word, Outlook and PowerPoint; high proficiency in advanced Excel (pivot tables, v-lookups, etc.).
• System experience in Freewheel (Freewheel Network Configurations, Commercial Break Pattern Deployment, Trafficking).
• Bachelor’s degree or equivalent working experience.

Responsibilities

• Maintain a strong relationship with the user base, ensuring customer satisfaction during all interactions.
• Take ownership of tickets from a queue to answer user requests which may involve investigating, training on best practices, data analyzing of log files, and testing to help resolve.
• Work in a team setting with counterparts on solving issues at hand but also able to work solely on tickets.
• Work with a ticketing system to track, categorize, prioritize and communicate status to the business.
• Identify and manage defects and work with vendors and engineering teams to resolve and implement solutions.
• Understand how issues impact the business and escalat[e] critical issues when necessary.
• Support and troubleshoot issues, identify root causes, and proactively implement sustainable corrective actions.
• Provide systems support to meet established SLAs during business hours, with occasional evenings and weekends as needed and during special events.
• Identify new opportunities and services to enhance the systems platform and drive more productivity/efficiency.
• Technical subject matter expert for all ad integrations across the NBCU portfolio including Peacock and Olympics
• Execute system configurations such as commercial break patterns, network design, inventory shares, user data collection and targeting, video measurement, and programmatic ad serving

Skills

Team collaboration

Communication

Problem solving

Project management

Interpersonal skills

Multi-tasking

Education

Bachelor's degree

Tools

Freewheel

Excel

Word

Outlook

PowerPoint

Job description

NBCUniversal is seeking a Business Analyst for Digital Ad Sales Technology to support NBCU’s Digital Ad Sales Video ad serving systems, collaborating with Product, Engineering, Planning, Strategy, and Operations teams. This role serves as a liaison between Ad Sales business users and the technology organization, providing updates on progress and resolutions for requests, defects, and enhancements.

The position requires a minimum of 3 years in Digital Ad Operations or Ad Technology, proficiency