Digital Ad Sales Systems Analyst | Tech & Support Lead

NBCUniversal; New York (NY); Hybrid; USD 85,000 - 110,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k)

Paid leave

Tuition reimbursement

Job summary

NBCUniversal in New York is hiring a Business Analyst for Digital Ad Sales Technology to support NBCU’s video ad serving systems. You will liaise with Product, Engineering, Planning, Strategy, and Operations to deliver updates and maintain reliable ad serving across NBCU properties including Peacock and Olympic platforms.

The role demands 3+ years in ad operations/tech, strong Excel skills, and experience with Freewheel. This hybrid position requires working from the office several days weekly.

Qualifications

• Minimum 3 years of experience in Digital Ad Operations or Ad Technology.
• Strong Excel skills (pivot tables, VLOOKUPs).
• Experience with Freewheel network configurations and trafficking.
• Bachelor's degree or equivalent working experience.

Responsibilities

• Maintain a strong relationship with the user base, ensuring customer satisfaction during all interactions.
• Take ownership of tickets from a queue to answer user requests involving investigation, training, data analysis, and testing.
• Work in a team setting and also independently on tickets.
• Use ticketing system to track, categorize, prioritize and communicate status to the business.
• Identify and manage defects with vendors and engineering teams to resolve and implement solutions.
• Understand business impact and escalate critical issues when necessary.
• Provide system support to meet established SLAs during business hours with evenings and weekends as needed.
• Identify new opportunities to enhance the systems platform and productivity.
• Serve as technical SME for ad integrations across NBCU portfolio including Peacock and Olympics.
• Execute system configurations such as break patterns, network design, inventory shares, data collection and targeting, video measurement, programmatic ad serving

Skills

Digital Ad Operations

Ad Technology

Excel advanced

PowerPoint

Outlook

Word

Communication

Team collaboration

Project management

Education

Bachelor's degree

Tools

Freewheel

Job description

NBCUniversal in New York is hiring a Business Analyst for Digital Ad Sales Technology to support NBCU’s video ad serving systems. You will liaise with Product, Engineering, Planning, Strategy, and Operations to deliver updates and maintain reliable ad serving across NBCU properties including Peacock and Olympic platforms.

The role demands 3+ years in ad operations/tech, strong Excel skills, and experience with Freewheel. This hybrid position requires working from the office several days weekly.