Claims Resolution Specialist II

Liberty Mutual Insurance

Chandler (AZ)

Híbrido

USD 55.000 - 75.000

Jornada completa

hace 40 horas

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Descripción de la vacante

Liberty Mutual Insurance is seeking an Auto Damage Appraiser to conduct desk or hybrid assessments of damaged vehicles, using photos or on-site visits. You will deliver high-quality estimates, explain repair processes to customers, and negotiate with shops to determine cost-effective repair strategies.

The role emphasizes analytical thinking, strong communication, and customer-centric service, with the potential for catastrophe duty and office/hub location flexibility in a hybrid setup.

Formación

Excellent communication and customer service skills.
Extensive knowledge of automobile parts and repair techniques.
Experience with auto estimating software (CCC Pathways, Audatex, Mitchell).
Strong negotiation, analytical, decision-making and organizational skills.
Bachelor's degree or equivalent experience with 1-3 years related experience.
Auto Damage Appraisal licensing and certification required.
Willingness to work outdoors and travel as needed.

Responsabilidades

Prepare itemized appraisals with costs for parts, materials and labor.
Provide technical advice on vehicle repair and costs.
Conduct auto body shop and independent re-inspections; write supplemental estimates.
Negotiate with auto body shops, independent adjusters and claimants.
Assist claims management in resolving disputes and potential fraud.

Conocimientos

Customer service

Parts knowledge

Negotiation

Analytical thinking

Communication

Educación

Bachelor's degree or 1-3 years experience

Herramientas

CCC Pathways

Audatex

Mitchell

Descripción del empleo

Description

Do You Thrive in a Fast-Paced Environment Where No Two Days Are Alike?

We are looking for positive, high-energy, passionate auto damage appraisal professionals.

As a Desk or Hybrid Auto Damage Appraiser, you will be completing quality appraisals of damaged vehicles either virtually with reference to photos or occasionally in-person, to help our customers restore vehicles to their pre-loss condition. You will complete moderate to higher complexity claims within assigned authority limits. Daily expectations include explaining the repair process and damage details to our customers, writing original and supplemental damage estimates, making total loss determinations and valuations, negotiating with auto body shops on repair strategies and costs, and occasionally conducting independent adjuster appraisal re-inspections. You will provide best-in-class service to our internal and external customers and need to have strong analytical, organizational and multi-tasking skills, and be a time management expert. We look for people who are creative, love problem solving, and have a passion for helping others. Your job involves speaking to and engaging with customers who have just been in an accident and need your help and this is where the passion for service comes into play. We strive to treat our customers as we would want to be treated!

Description

Do You Thrive in a Fast-Paced Environment Where No Two Days Are Alike?

Join Our Auto Damage Appraisal Team.

We are looking for positive, high-energy, passionate auto damage appraisal professionals.

Location

With ample growth opportunities, you are in-charge of your future. If you are selected for one of our Desk Appraisal roles, the position will offer a hybrid at-home and in-office work schedule in one of our hub office locations, including Liberty Lake, WA, Chandler, AZ, Naperville, IL, or Plano, TX.
If you are selected for a Hybrid Appraisal role, you may be based near one of those office locations or in a remote location where we have need for in-person Appraisal support.

Training

Training is a critical component to your success and that success starts with reliable attendance.
Attendance and active engagement during training is mandatory.

Responsibilities

An Empathetic Service Professional: When a claim is received, you skillfully use your customer centricity skills to confidently assure our customers that you are there to guide them through the process.
A Front Lines Liaison: You rise to the role of representing the Liberty brand, you believe in delivering on our promise.
A Reliable Teammate: Whether you work at the office or from home, you adapt well to different environments, schedules and the varying needs of our customers.
A Problem Solver: Integrity is in your nature and critical thinking is part of your decision-making process. That means you sincerely care that customers get exactly what they paid for and need to embrace today and confidently pursue tomorrow.
Using multiple software systems and claims best practices, you will prepare itemized appraisals indicating costs of parts, materials and labor necessary to restore damaged vehicles to their pre-damage condition.
You will provide technical advice on vehicle repair, parts costs, garage expertise and opinions on specific damages.
You will complete auto body shop, independent re-inspections, and supplements as warranted to verify damage or confirm repairs are completed.
You will resolve disagreements and negotiate with auto body shops, Independent Adjusters, claimants and policyholders and assist claims management in the resolution of complaints and evaluate claims for potential fraud or subrogation.
May be called upon for catastrophe duty.

Qualifications

An engaging, outgoing personality, a passion for helping customers, and demonstrated ability to effectively communicate in both written and verbal form.
Extensive knowledge of automobile parts and repair techniques, terminology and vehicle construction.
Prior experience using auto estimating software, CCC Pathways, Audatex, Mitchell, etc.
Requires strong negotiation, analytical, decision-making, organizational and computer skills, as well as the ability to work with multi-faceted systems.
A Bachelor's degree or equivalent experience and 1-3 years of directly related experience.
Auto Damage Appraisal Licensing and certification are required.
Varying conditions may be encountered while inspecting vehicles.
Must be able to work outside in inclement weather conditions and drive substantial distances.
While performing the duties of this job, the employee will be required to complete inspections of damaged vehicles which will include but not be limited to inspecting the underside of and around vehicles, inspecting vehicles in tight quarters at body shops and salvage yards, etc.

About Us

Pay Philosophy

The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefits

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

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