Hybrid Delinquency Operations & Quality Leader

Oriental; Bayamón (PR); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Oriental in Bayamón, PR, invites a Manager of Delinquency Management to lead the Operational and Quality Support team. The role emphasizes improving reporting accuracy, quality standards, and risk management within the Collections Unit.

You will oversee process development, monitoring, and cross-functional collaboration with Internal/External Collections Managers to strengthen performance. Hybrid work arrangement applies.

Qualifications

• Bachelor’s degree in Business Administration, Finance, Management, or a related field required.
• Five (5+) years of experience in banking, preferably in collections, operations, quality assurance, compliance, or related banking functions.
• Three (3+) years of leadership experience including team management and coaching.
• Experience with reporting platforms, BI tools, workflow automation technologies, contact center systems, and data analytics solutions preferred.
• Strong knowledge of collections operations, quality assurance, regulatory reporting requirements, and risk management principles preferred.
• Excellent written and verbal communication skills in English and Spanish.

Responsibilities

• Manage the daily operations of the Operational and Quality Support area, ensuring activities meet standards and deadlines.
• Lead, coach, and develop team members fostering accountability and alignment with objectives.
• Evaluate processes and implement improvements to boost efficiency and control effectiveness.
• Develop analytical tools, dashboards, and reports to monitor trends and support decisions.
• Ensure compliance with policies, procedures, and regulatory requirements.
• Manage audits, QA reviews, and corrective action follow-up.

Skills

Leadership

Coaching

Communication

Analytics

MS Office

Bilingual EN/ES

Education

Bachelor's degree in Business Administration/Finance/Management

Tools

BI tools

Workflow automation

Reporting platforms

Data analytics tools

Job description

Oriental in Bayamón, PR, invites a Manager of Delinquency Management to lead the Operational and Quality Support team. The role emphasizes improving reporting accuracy, quality standards, and risk management within the Collections Unit.

You will oversee process development, monitoring, and cross-functional collaboration with Internal/External Collections Managers to strengthen performance. Hybrid work arrangement applies.