Hybrid DCX Operations Coordinator — Web Experience Roadmap

Grand Circle Corporation; Boston (MA); Hybrid; USD 85,000 - 95,000; Full time

Benefits offered by this job

Health & wellness

Paid time off

Travel discounts

401(k) match

Tuition assistance

Commuter benefits

Job summary

Grand Circle Corporation, based in Boston, MA, is seeking a Digital Customer Experience (DCX) Operations Coordinator to advance the website roadmap. You will manage priorities, track decisions, and coordinate cross-functional teams across DCX, Technology, Marketing, and other business units to improve digital experiences and content governance.

Reporting to the VP of Digital Platform Experience, you’ll translate business needs into actionable requirements, support agile ceremonies, and help

Qualifications

• 2–5 years in digital operations, project coordination, or related fields.
• Experience working with website, digital product, or technology teams.
• Strong organizational and coordination skills with competing priorities.
• Experience reviewing business requirements and translating into actionable items.
• Familiarity with agile processes and backlog refinement.

Responsibilities

• Web Roadmap & Priority Management: support DCX leadership and track priorities.
• Decision Tracking & Operational Coordination: maintain centralized decisions and deadlines.
• Requirements & Execution Readiness: scope initiatives with stakeholders and refine requirements.
• Customer Experience Analysis & Improvement: research usability issues and recommend improvements.
• Cross-Functional Collaboration: align DCX, Technology, Marketing across teams.
• Content Management & Operational Improvement: modernize content operations and governance.

Skills

Digital operations

Project coordination

Stakeholder communication

Agile practices

Content management

Tools

Jira

Confluence

Job description

Grand Circle Corporation, based in Boston, MA, is seeking a Digital Customer Experience (DCX) Operations Coordinator to advance the website roadmap. You will manage priorities, track decisions, and coordinate cross-functional teams across DCX, Technology, Marketing, and other business units to improve digital experiences and content governance.

Reporting to the VP of Digital Platform Experience, you’ll translate business needs into actionable requirements, support agile ceremonies, and help