DCX Operations Coordinator — Hybrid Travel Experience

Grand Circle; Boston (MA); Hybrid; USD 85,000 - 95,000; Full time

Benefits offered by this job

Health & wellness

Paid Time Off

Travel discounts

401(k)

Parental leave

Job summary

Grand Circle Corporation, based in Boston, MA, seeks a Digital Customer Experience (DCX) Operations Coordinator to drive website roadmap execution and cross-functional alignment. You will manage priorities, requirements, and actionable plans with DCX, Technology, and Marketing teams to enhance traveler interactions and content governance.

The role emphasizes backlog refinement, sprint planning participation, and proactive communication to resolve blockers and improve digital experiences for

Qualifications

• 2–5 years of experience in digital operations, project coordination, customer experience, web operations, content management, or a related field.
• Experience working with website, digital product, or technology teams and collaborating with technical stakeholders.
• Strong organizational and coordination skills with ability to manage competing priorities and drive follow-through.
• Experience reviewing business requirements, identifying gaps, and preparing initiatives for execution.
• Familiarity with agile ways of working, including backlog refinement, sprint planning, or similar processes.
• Strong written and verbal communication skills, with ability to summarize progress and surface risks.

Responsibilities

• Web Roadmap & Priority Management: support DCX leadership in managing website roadmap priorities and track progress.
• Decision Tracking & Operational Coordination: maintain centralized tracking of decisions, owners, deadlines, and dependencies.
• Requirements & Execution Readiness: ensure initiatives are scoped, requirements complete, and ready for execution.
• Customer Experience Analysis & Improvement: research digital experiences, analyze feedback, and translate findings into action plans.
• Cross-Functional Collaboration: coordinate with DCX leadership, Marketing, Technology and other stakeholders.
• Content Management & Operational Improvement: modernize CMS and content operations across channels.

Skills

Digital operations

Project coordination

Web operations

Agile

Stakeholder communication

CMS understanding

Jira

Confluence

Tools

Jira

Confluence

Job description

Grand Circle Corporation, based in Boston, MA, seeks a Digital Customer Experience (DCX) Operations Coordinator to drive website roadmap execution and cross-functional alignment. You will manage priorities, requirements, and actionable plans with DCX, Technology, and Marketing teams to enhance traveler interactions and content governance.

The role emphasizes backlog refinement, sprint planning participation, and proactive communication to resolve blockers and improve digital experiences for