Monitoring Technician Night Shift

Drake Lighting Inc.; Paducah (KY); Hybrid; USD 17,000 - 24,000; Full time

Job summary

Drake Lighting Inc. is seeking a detail-oriented Data Entry and Call Center Representative. Hybrid work combines data entry and customer support via phone and computer. You will maintain accurate records, handle inquiries, and document interactions with customers to ensure satisfaction.

The ideal candidate has strong communication, organization, and multitasking skills, with previous data entry or call center experience preferred. The role offers a hybrid schedule and an hourly pay rate of $15.

Qualifications

• High school diploma or equivalent.
• 1+ year of data entry or customer service experience preferred.
• Experience in a call center environment is an advantage.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
• Familiarity with CRM software or data entry tools.
• Excellent verbal and written communication skills.

Responsibilities

• Enter and update customer information, transactions, and other data accurately into the company database.
• Verify data for accuracy and completeness before submission.
• Maintain organized records and documentation for future reference.
• Generate reports from databases as requested by management.
• Handle a low to med volume of inbound and outbound calls professionally.
• Respond to customer inquiries, provide information, and report complaints promptly.
• Document call details and follow up on unresolved issues.
• Identify customer needs and offer appropriate solutions or escalate issues as necessary.

Skills

Data entry

Customer service

Communication

Time management

Multitasking

Education

High school diploma

Tools

Excel

Word

Outlook

CRM software

Job description

We are seeking a detail-oriented and customer-focused individual to join our team as a Data Entry and Call Center Representative. This role combines accurate data entry tasks with providing outstanding customer support through inbound and outbound calls. The ideal candidate will be organized, have excellent communication skills, and be able to handle multiple tasks efficiently.

Key Responsibilities

Data Entry Duties

• Enter and update customer information, transactions, and other data accurately into the company database.
• Verify data for accuracy and completeness before submission.
• Maintain organized records and documentation for future reference.
• Generate reports from databases as requested by management.

Call Center Duties

• Handle a low to med volume of inbound and outbound calls in a professional manner.
• Respond to customer inquiries, provide information, and report complaints promptly.
• Document call details and follow up on unresolved issues.
• Identify customer needs and offer appropriate solutions or elevate issues as necessary.
• Maintain a positive and empathetic attitude during interactions with customers.
• Call and/or Report to your supervisor of any issues that arise during your shift.
  

Qualifications and Skills

• Education: High school diploma or equivalent
• Experience:
• 1+ year of data entry or customer service experience preferred.
• Experience in a call center environment is an advantage.
• Technical Skills:
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
• Familiarity with CRM software or data entry tools.
• Soft Skills:
• Excellent verbal and written communication skills.
• Strong attention to detail and accuracy.
• Ability to handle challenging customer interactions professionally.
• Time management and multitasking capabilities.

Work Environment and Hours

• Call volume varies, Data entry and Audit are primary functions
• Hybrid phone-based and computer-based work.
• Involves extended periods of sitting and typing.
• 8pm to 8pm
• Pay: $15per hour