Hybrid Dairy Logistics & Customer Service Specialist

ADP, Inc.; Boulder (CO); Hybrid; USD 82,667,000 - 101,951,000; Full time

Job summary

Aurora Organic Dairy in Boulder, CO is seeking a Customer Logistics Specialist to coordinate the fulfillment of customer orders through contract carriers, ensuring timely, accurate, and cost-effective deliveries in a fast-paced dairy environment. The role requires 2–4 years in customer service or logistics, experience with M3 and EDI, and strong Excel/Office skills.

You will collaborate with Sales, monitor shipments, audit invoices, and maintain precise order records while supporting reliable

Qualifications

• 2–4 years of professional experience in customer service, logistics, or supply chain; dairy industry experience preferred.
• High School diploma or equivalent required; college degree preferred.
• Experience with M3 and EDI systems and processes preferred.
• Advanced proficiency in Microsoft Office applications, including Excel, Word, and Outlook.
• Professional written and verbal communication skills.

Responsibilities

• Use the Transportation Management System (TMS) to build shipments for customer orders, ensuring on-time and in-full deliveries.
• Monitor, address, and resolve late deliveries and missed pickups in coordination with carriers and internal teams.
• Investigate and resolve delivery issues, including lost or damaged product, by documenting findings, filing carrier claims, and coordinating appropriate product disposition while keeping relevant teams informed.
• Audit and approve carrier freight invoices for payment by the Finance team.
• Manage shipments originating from multiple locations by coordinating schedules, carrier capacity, and routing.
• Leverage freight market data, pricing tools, and carrier knowledge to evaluate rates and make informed decisions that optimize freight spend and service levels.
• Maintain a professional working relationship with contract carriers to help ensure smooth and efficient operations.
• Customer Communication – Ensure MOQ, quantity adjustments, delivery changes, pricing errors and lead-times; often requiring face to face meetings via Teams or alternative forms of communication.
• Communicate and collaborate closely with the Sales team to support customer requirements, order execution, and service expectations.
• Ensure customer orders are accurately received via EDI, processed through M3, and properly interfaced with the Transportation Management System (TMS); investigate and resolve errors as needed.
• Leverage customer web interfaces to efficiently manage order information, including delivery appointments, order confirmation, pallet quantities, order sizes, and inventory visibility.
• Use various production reports, communicate with Supply Chain team as needed to confirm product inventory and availability. Proactively adjust ship dates and quantities to accommodate inventory shorts.
• Build and maintain accurate records for internal and external communication, problem solving, and reporting.
• Research and resolve invoicing discrepancies in collaboration with Accounts Receivable (AR) to ensure timely and accurate billing.

Skills

Customer service

Logistics

Time management

Attention to detail

Team collaboration

Education

High School diploma or equivalent

College degree preferred

Tools

M3

EDI

Microsoft Office

Job description

Aurora Organic Dairy in Boulder, CO is seeking a Customer Logistics Specialist to coordinate the fulfillment of customer orders through contract carriers, ensuring timely, accurate, and cost-effective deliveries in a fast-paced dairy environment. The role requires 2–4 years in customer service or logistics, experience with M3 and EDI, and strong Excel/Office skills.

You will collaborate with Sales, monitor shipments, audit invoices, and maintain precise order records while supporting reliable