Customer Logistics Specialist

Aurora Organic Dairy; Boulder (CO); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Aurora Organic Dairy is seeking a Customer Logistics Specialist to coordinate end-to-end orders, using the Transportation Management System (TMS) to ensure on-time, in-full deliveries and accurate shipment records.

This Colorado-based hybrid role requires 1-2 days per week at our Boulder offices. You will partner with customers, contract carriers, and internal teams to resolve delivery issues, optimize freight spend, and maintain strong service levels while balancing cost and efficiency.

Qualifications

• 2–4 years in customer service, logistics, or supply chain.
• Dairy industry experience preferred.
• Proficient in MS Office (Excel, Word, Outlook).
• Experience with M3 and EDI systems.
• Strong organization and communication skills.

Responsibilities

• Coordinate shipments and ensure on-time, full deliveries using TMS.
• Resolve late deliveries and pickup issues with carriers.
• Audit carrier invoices and manage related records.
• Interface with sales, AR, and internal teams to ensure orders.
• Maintain accurate order and shipment records and inventory visibility.

Skills

Customer service

Logistics

Supply chain

Microsoft Excel

Communication

Time management

Education

High School diploma

College degree preferred

Tools

M3

EDI systems

Transportation Management System (TMS)

Job description

Purpose

The Customer Logistics Specialist is responsible for coordinating and executing the timely, accurate, and cost-effective fulfillment of customer orders through the use of contract carriers in a fast-paced environment. This role manages end‑to‑end logistics activities for milk and butter orders, ensuring a high level of customer service while balancing transportation costs and operational efficiency. The position serves as a critical liaison between customers, carriers, and internal teams to support reliable deliveries, resolve issues, and maintain accurate order and shipment records.

This position is based in CO, and is a hybrid role that requires 1-2 days per week worked from our corporate office in Boulder, CO.

Essential Responsibilities

Logistics

• Use the Transportation Management System (TMS) to build shipments for customer orders, ensuring on-time and in-full deliveries.
• Monitor, address, and resolve late deliveries and missed pickups in coordination with carriers and internal teams.
• Investigate and resolve delivery issues, including lost or damaged product, by documenting findings, filing carrier claims, and coordinating appropriate product disposition while keeping relevant teams informed.
• Audit and approve carrier freight invoices for payment by the Finance team.
• Manage shipments originating from multiple locations by coordinating schedules, carrier capacity, and routing.
• Leverage freight market data, pricing tools, and carrier knowledge to evaluate rates and make informed decisions that optimize freight spend and service levels.
• Maintain a professional working relationship with contract carriers to help ensure smooth and efficient operations.

Customer Service

• Customer Communication – Ensure MOQ, quantity adjustments, delivery changes, pricing errors and lead-times; often requiring face to face meetings via Teams or alternative forms of communication.
• Communicate and collaborate closely with the Sales team to support customer requirements, order execution, and service expectations.
• Ensure customer orders are accurately received via EDI, processed through M3, and properly interfaced with the Transportation Management System (TMS); investigate and resolve errors as needed.
• Leverage customer web interfaces to efficiently manage order information, including delivery appointments, order confirmation, pallet quantities, order sizes, and inventory visibility.
• Use various production reports, communicate with Supply Chain team as needed to confirm product inventory and availability. Proactively adjust ship dates and quantities to accommodate inventory shorts.
• Build and maintain accurate records for internal and external communication, problem solving, and reporting.
• Research and resolve invoicing discrepancies in collaboration with Accounts Receivable (AR) to ensure timely and accurate billing.

Knowledge & Experience

• 2–4 years of professional experience in customer service, logistics, or supply chain; dairy industry experience preferred.
• High School diploma or equivalent required, college degree preferred.
• Experience with M3 and EDI systems and processes preferred.
• Advanced proficiency in Microsoft Office applications, including Excel, Word, and Outlook.
• Professional written and verbal communication skills.
• Highly organized and detail-oriented, with strong time management skills and the ability to prioritize multiple urgent tasks in a fast-paced, high-volume environment.
• Strong communication and collaboration skills.
• The ability to identify and prioritize the most important task when there are multiple competing items for urgency.
• Adaptable and proactive problem solver, able to respond quickly to changing priorities and business needs.
• Proven ability to maintain accuracy and attention to detail while performing repetitive tasks.
• Sound judgment and discretion when handling confidential or sensitive information.

Eeoc

Aurora Organic Dairy is an equal opportunity employer. The company prohibits unlawful discrimination and harassment against applicants and employees based on any characteristic protected by applicable federal, state, or local law. The company also provides reasonable accommodations to qualified applicants and employees with disabilities, for known limitations related to pregnancy, childbirth, or related medical conditions, and for sincerely held religious beliefs, practices, or observances, consistent with applicable law.