Hybrid Customer Support Specialist: Inbound Calls & Chats

One Call Concepts, Inc.; United States; Hybrid; USD 26,000 - 28,000; Full time

Job summary

One Call Concepts, Inc. operates an inbound call center handling mark out requests for excavation purposes. Trainees start at $19/hour, rising to $19.50 after training and $20/hour after additional web-ticket training.

All applicants must live within driving distance of Piscataway, NJ, and must be able to work a full-time or part-time shift. Classroom training is full-time in the Piscataway office, with in-office training.

Qualifications

• Data entry at a minimum of 35 wpm with accuracy
• Strong customer service focus and phone etiquette
• Ability to work in a high-volume, detail-oriented environment

Responsibilities

• Answer incoming calls and assist customers with locate requests or questions
• Process web tickets and respond to web chat inquiries
• Troubleshoot issues and provide resolutions to client inquiries

Skills

Typing 35 wpm

Customer service

Verbal communication

Written communication

Attendance

Job description

One Call Concepts, Inc. operates an inbound call center handling mark out requests for excavation purposes. Trainees start at $19/hour, rising to $19.50 after training and $20/hour after additional web-ticket training.

All applicants must live within driving distance of Piscataway, NJ, and must be able to work a full-time or part-time shift. Classroom training is full-time in the Piscataway office, with in-office training.