Customer Service Representative

One Call Concepts, Inc.; United States; Hybrid; USD 26,000 - 28,000; Full time

Job summary

One Call Concepts, Inc. operates an inbound call center handling mark out requests for excavation purposes. Trainees start at $19/hour, rising to $19.50 after training and $20/hour after additional web-ticket training.

All applicants must live within driving distance of Piscataway, NJ, and must be able to work a full-time or part-time shift. Classroom training is full-time in the Piscataway office, with in-office training.

Qualifications

• Data entry at a minimum of 35 wpm with accuracy
• Strong customer service focus and phone etiquette
• Ability to work in a high-volume, detail-oriented environment

Responsibilities

• Answer incoming calls and assist customers with locate requests or questions
• Process web tickets and respond to web chat inquiries
• Troubleshoot issues and provide resolutions to client inquiries

Skills

Typing 35 wpm

Customer service

Verbal communication

Written communication

Attendance

Job description

Summary or overview of job duties:

Starting pay rate is $19. After successful completion of training, rate increases to $19.50. After additional training on web tickets, rate increases to $20.

All applicants must live within driving distance of our Piscataway, NJ office.

Full and part-time shifts available. All applicants must be able to work one of the shifts below:

Full time:

7a-4p (limited)

7:30a-4:30p (limited)

8a-5p

8:30a-5:30p

9a-6p

Part time:

6:30a-12p

9:30a-3p

12:30p-6p

All classroom training is full time (M-F from 8:30a-5:30p). Classroom training and on-the-phone training is in our Piscataway office. After successful completion of a portion of phone training, the position is remote. Everyone should plan to be in the office for at least 1 month.

We are an inbound call center that processes mark out requests for excavation purposes. All candidates must enjoy customer service and answering incoming calls. He/she must have the ability to accurately type a minimum of 35 wpm. The employee must project a professional image through phone and personal interaction. He/she must be able to troubleshoot problems and provide resolution to our client’s inquiries. In addition this position requires a detail oriented individual with excellent attendance.

Requirements

Essential duties and responsibilities include but are not limited to the following:

• Answer incoming calls and assist customers complete locate requests and/or resolve customer questions
• Process web tickets and respond to web chat requests
• Monitor EIs and call out backup messages as necessary
• Present and discuss the products and services of the company to customers
• Perform other duties as assigned

Job requirements

• Minimum accurate data entry of 35 wpm
• Ability to work independently in a high volume, detail oriented environment
• Strong customer service skills
• Excellent verbal and written communication skills
• Ability to prioritize work and multi-task
• Consistent attendance and stable work history
• Ability to work and change with dynamic professional environment
• Consistently meets or exceeds KPIs

Benefits

We offer health, dental, prescription and life insurance, paid vacation and holidays and a 401K program.