Hybrid Customer Support Officer — Training & Growth

Brighte; Sydney Township (ND); Hybrid; USD 38,000 - 49,000; Full time

Benefits offered by this job

Hybrid work model

Office near Wynyard Station

Free lunch Tuesdays

Social events & snacks

Job summary

Brighte is hiring a Customer Support Officer to guide customers through their application process and ensure a smooth, positive experience. You will handle inbound and outbound calls, respond to inquiries, and support account updates in a collaborative team.

The role offers structured training, mentorship, and a hybrid work model with remote days and a Sydney office. No specific degree required—enthusiasm for helping customers and a proactive learning attitude are valued.

Qualifications

• Recent graduate or nearly completed tertiary qualification.
• Experience in customer service through hospitality, retail, or call centre roles.
• Strong verbal and written communication skills.

Responsibilities

• Make and receive inbound and outbound customer calls.
• Respond to general customer inquiries.
• Assist customers through their application process and account updates.
• Document and verify customer information in the CRM.
• Support basic IT-related troubleshooting and payment arrangements.

Skills

Customer service

Verbal communication

Written communication

Problem solving

Data entry

Education

Tertiary qualification (any discipline)

Tools

CRM software

Job description

Brighte is hiring a Customer Support Officer to guide customers through their application process and ensure a smooth, positive experience. You will handle inbound and outbound calls, respond to inquiries, and support account updates in a collaborative team.

The role offers structured training, mentorship, and a hybrid work model with remote days and a Sydney office. No specific degree required—enthusiasm for helping customers and a proactive learning attitude are valued.