Customer Success Specialist - Medical Equipment

Reliable Respiratory; Belmont Hill (MA); On-site; USD 52,000 - 62,000; Full time

Job summary

Reliable Respiratory is seeking a Customer Success Representative in Worcester, MA to manage key accounts, process orders, and coordinate with insurers and care teams. The role emphasizes accurate documentation, strong communication, and excellent customer service in a fast-paced environment.

You will verify insurance, handle inquiries, upsell where appropriate, and operate within company procedures to ensure timely fulfillment and patient satisfaction.

Qualifications

• Bachelor's degree required.
• At least 1 year of customer service experience.
• Ability to work in English; Spanish helpful.
• Strong written and verbal communication skills.

Responsibilities

• Manages all assigned key accounts.
• Processes new and recurring orders via fax, phone, email, or in person.
• Verifies insurance online or by phone.
• Obtains all necessary insurance authorizations.
• Upsell and increase orders where appropriate.
• Coordinates appointments between customers and respiratory staff.
• Complies with all policies and procedures.

Skills

Customer service

Communication

Problem solving

Multitasking

Spanish

Microsoft Office

Education

Bachelor's Degree

Tools

CRM software

Insurance verification tools

Job description

Reliable Respiratory is seeking a Customer Success Representative in Worcester, MA to manage key accounts, process orders, and coordinate with insurers and care teams. The role emphasizes accurate documentation, strong communication, and excellent customer service in a fast-paced environment.

You will verify insurance, handle inquiries, upsell where appropriate, and operate within company procedures to ensure timely fulfillment and patient satisfaction.